Prescription Clerk

**Responsibilities**: Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols Liaise with patients and pharmacies regarding prescription queries and requests Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries Liaise with hospital staff with reference to discharge and clinic letters Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate Enter relevant patient information accurately onto EMIS Use the Prescription Tracker to establish the status of electronic prescriptions Undertake any other duties appropriate to the post as requested Confidentiality: Maintain confidentiality as per the SHS confidentiality policy. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SHS Health and Safety policy. Equality & Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SHS procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice or SHS as part of this employment, such training to include: Participation in an annual appraisal. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members of issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manager own time, workload and resources.

Participate in audits where appropriate.