Hospital Receptionist

**Context**:
The New Foscote Hospital has been successfully established in Banbury for over 40 years and has provided services and treatments to thousands of people from across the region during this time. We have over 50 consultants, all of whom are leaders in their specialist fields and choose to hold their private practices here, working alongside our friendly, highly qualified and experienced nursing and support teams. We have recently investigated the need for a new position to support the Patient Pathway team in the administration of new patients.

**Role Purpose**:
To provide office-based communicative and administrative support to the Patient Pathways Department, and also answering calls, assisting with booking outpatient appointments and theatre bookings and supporting reception.

**Core Responsibilities**:

- Providing excellence in customer care & service
- General Patient Pathways Administration

**Main Duties and Key Accountabilities**:

- To play a pivotal role within the Patient Pathways Department and to work in close liaison with patients and their families, external professionals, multi-disciplinary colleagues and internal colleagues.
- To ensure that the outpatient slots are published in a timely and efficient manner.
- To receive and process GP referrals with care and attention to detail
- To organise the medical notes for new patients
- To process patients attending theatre
- Provide support for all clinical typing
- Support the Patient Pathways Department with departmental administration
- Full training will be given on all aspects of the role
- To assist and support the Patient Pathways Manager with any additional departmental work
- Actively participate in quality assurance programmes

In addition:

- Be accountable for own standards of work
- Respect and maintain confidentiality at all times.
- Attend appropriate training sessions to improve standard of practice.
- Attend all mandatory training sessions.
- Adhere to the hospital policies, procedures and standards.
- Attend and participate in staff meetings.
- Maintain courteous and professional relationships with all colleagues, visitors and consultants.
- Promote effective communication within all department areas.
- Support colleagues and work co-operatively to promote good team morale.
- Perform any other duties as required and deemed competent to do so.
- Actively work to maintain the standards set by The Care Quality Commission.
Key Performance Indicators:

- Customer satisfaction as indicated through surveys
- Feedback from colleagues
- Results of Inspections

Knowledge / Skills / Qualifications:
**Knowledge & Experience**

**Essential**
- Three years of experience in an administration type role within a healthcare setting
- Three years of experience in a customer facing role within a healthcare setting
- To be fully conversant with all Microsoft Office software
- Ability to learn and use internal and external IT systems
- Knowledge of medical terminology

**Desirable**
- Five years of experience in an administration type role within a healthcare setting
- Five years of experience in a customer facing role within a healthcare setting

**Skills & Behaviours**

**Essential**
- Ability to demonstrate high standards of verbal and written communication
- Ability to deal with matters of a sensitive and, at times, distressing nature
- Time management & organisational skills
- Ability to respect patient confidentiality
- Flexible approach to work
- Adaptability to change and willingness to embrace new ideas and processes
- Ability to follow instructions and work to tight time constraints
- Reliability and dependability

**Qualifications & Technical Skills**

**Essential**
- At least five GCSEs or equivalent at grade C or higher including English Language and Maths

**Personal Attributes and Core Values**:
All employees of The New Foscote Hospital must demonstrate our five key personal attributes, or Duties, within their working lives. The five personal attributes are:
**Community**

**Integrity**

**Vigour**

**Innovation**

**Compassion**

At The New Foscote Hospital our success is measured by the value we create for our patients, and all staff aim to follow three core values:
**Professional Service** - Providing our patients, consultants, colleagues and external providers with the finest in professional service and experience

**Quality Care** - Each patient is treated as an individual, and is provided with dedicated bespoke care

**Clinical Excellence** - We treat patients in world-class facilities, and colleagues have access to state-of-the-art equipment and resources

**Additional Information**

The content of the job description is not exhaustive and the post holder may be required to undertake additional duties, which fall within their scope of practice.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work