Hearcare Clinical Assistant

2 weeks ago


Sunderland, United Kingdom Specsavers Full time

**Job role: Hearcare Clinical Assistant/Trainee Hearcare Clinical Assistant**
**Location: Sunderland**
**Working hours: Full time - Will include an element of Weekend Working**
**Experience level: No experience is required for this role**

**Role summary**
As a Hearcare Clinical Assistant in Specsavers Hearcare Sunderland, your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. You’ll deal directly with customers, while supporting the Hearcare Director. It’s important that you work hard to understand what customers want and give them an outstanding service.

**We’re always keen to progress our Hearcare Clinical Assistants to be Hearing Aid Dispensers so for the right person, this role could be your first step to a long and successful career in Audiology**

Some of the key tasks are as follows
- Explore customer needs thoroughly, and approach customers to offer assistance
- Provide customers with information on how to wear and care for hearing aids
- Provide customers with hearing aid aftercare information
- Perform hearcare screening tests
- Make adjustments to hearing aids
- Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
- Operate the till effectively
- Work to Specsavers Customer Service Standards
- Actively seek to improve your own skills and product knowledge

We’re looking for someone who wants to build a career so, if you’re not already qualified as a Hearcare Clinical Assistant we’ll put you onto our Hearcare Assistant course. This will enable you to:

- Perform otoscopic examination to BSA procedure
- Take aural impressions to BSA Procedure
- First fit hearing aids (with Real Ear Measurements)
- Take initial case histories
- Carry out rehabilitation and fine tuning appointments
- Perform Pure Tone Audiometry to BSA procedure (without masking)
- Recognise the need for masking and refer to HAD for further testing



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