Ineos Aftersales Controller

JOB SUMMARY

Here at Halliwell Jones Deva Ltd we have an exciting opportunity for an INEOS Aftersales Controller. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales.

WHAT WE CAN OFFER YOU
22 DAYS HOLIDAY PLUS BANK HOLIDAYS AND YOUR BIRTHDAY OFF
EMPLOYEE CAR SCHEME
FAMILY RUN BUSINESS AND FRIENDLY CULTURE
ONGOING DEVELOPMENT AND ACHIEVABLE CAREER PATH
STATE OF THE ART FACILITY AND WORKING ENVIRONMENT
LIFE ASSURANCE SCHEME

YOUR RESPONSIBILITIES
- To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
- To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
- Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
- Explain and Issue the customer with the Vehicle Health Check report.
- To deal with, on a daily basis, all warranty related claims within a strict time period.
- To ensure the completion of all internal and external service invoices.

WHAT WE’RE LOOKING FOR

Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.

Passion for INEOS products and technology.

Strong interpersonal and presentation skills.

Ability to work autonomously.

An enthusiastic, dynamic and team orientated personality

Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.

Strong organisational and prioritisation skills.

Team player that offers help and support to others.

Excellent administration and communication skills.

Ability to work well under pressure and to tight deadlines.

READY TO APPLY?

This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts and life assurance. online in seconds. Not sure if this the right role for you? Send us a speculative CV and we’ll let you know as soon as a suitable becomes available.