Countersales/warehouse Person

2 weeks ago

Dunbar, United Kingdom Howdens Joinery Co. Full time

In this role you’ll be the first point of contact for our customers, you’ll assist both end users and account holders while selling the company’s range of products and services. You’ll provide excellent customer service and ideally have extensive product knowledge allowing you to advice and up sell as required.

Achieving and exceeding individual targets to accomplish depot targets while building strong relationships with both new and existing customers is essential.

Why work for us?

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Companies to Work for in the Sunday Times for recognition of excellence in the workplace.

Howdens Joinery, a trade only business with over 700 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence. Despite its scale, Howdens remains a local business with traditional values.

We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. We are seeking talented people to help us continue to grow our business.

Summary of the Role

As a Counter Sales Warehouse Person you will be responsible for supporting the depot in exceeding sales targets by building excellent relationships with local trade. You will also be responsible for effective stock maintenance, compliance with strict health and safety regulations and high standards of customer services.

The Role
- Provide a great sales service, making sure the customer always has everything they need.
- Managing your accounts and building up your customer base.
- Deal with customers in a courteous, professional and knowledgeable way.
- Maintain excellent housekeeping standards within the warehouse including; stock rotation, cleanliness, tidiness and compliance with Health & Safety guidelines.
- Carry out security and compliance checks on all incoming stock and outgoing orders while adhering to stock management guidelines to ensure accuracy.
- Carry out daily checks on the forklift truck and other mechanical equipment and report all defects to the Depot Manager.

The Person
- Planning and organising skills
- Experience in meeting and exceeding sales targets
- Excellent attention to detail
- Ability to multi-task and prioritise workload
- Able to communicate effectively with customers and colleagues
- A desire for continuous personal and professional development
- Previous counter sales experience is desirable

In return for your hard work and commitment you will be rewarded with some great benefits, which include:

- Competitive salary
- Monthly depot performance bonus
- Matched contribution pension scheme
- Team incentives and outings
- 24 days holiday, rising to 26 days after 5 years
- Staff discount on Howdens products
- Share awards and prize draws

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