Scheduler

4 months ago

Norwich, United Kingdom Home Instead Full time

Company Description

Home Instead provide high quality personalised homecare to the private client market.

**Job Description**:
The working hours will be Monday-Friday 8am-4pm

**The role will entail**:

- Prepare effective and efficient schedules for our clients and staff
- Ensure schedules are prepared, considering travel time, holidays, training and short notice cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match staff to new clients in conjunction with the Client Experience Team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same member of staff and the same times each week, where possible.
- Develop excellent relationships with both clients and colleagues to deliver an excellent customer service
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Client Experience Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and staff information onto the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with legal, regulatory and franchise standards
- Participate in on-call duties

**Qualifications**:

- Experience of working in a scheduling role within a home care or other relevant environment such as logistics but not essential
- Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- Motivated to exceed business goals and targets
- Keen to learn new skills and study for relevant qualifications
- Full driving license and reliable means of transport

Additional Information
- £22,000 - 24,000 per annum
- 33 days annual leave
- Pension Scheme
- Blue Light Discount
- Employee Assistance Programme
- Access to early pay
- Onsite parking
- Benefit scheme to save money on your shopping
- We will provide training and support tailored to your needs to ensure you are confident in your role
- Opportunities to gain recognised qualifications and develop your career
- A great culture and the chance to make a real difference in your life and the lives of others

For further information about this role, contact our recruitment team on 01603 963317

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