Head of IT Operations

1 month ago


Middlesbrough, United Kingdom Reed Full time

A thriving company in the North East is looking for a **Head of IT Operations** to join **the IT Security, Infrastructure and Data **service where you will lead a Service Desk Team alongside a training function. The aim of thisrole is to reduce the number of incidents and servcie requests the team receive by developing a self-service, automated culture for internal staff members. You will be responsible for the service management function which include incident, problem and changemanagement.

**What is it like to work in this team**:
This company value considerate, proactive, and progressive people who enjoy finding new solutions and collaborating within teams. You will be joining a small family friendly team who support flexible working and having fun when learning new technologies.

**Responsibilities of this role will include**:

- Lead and motivate a team of 4 to ensure the effective provision for IT services
- Manage the IT Service Desk function
- Align IT Operation strategy with the businesses strategic plan
- Develop the IT Training framework to ensure technology is embedded at all levels
- Streamline the onboarding experience through technology
- Maintain Cyber Essentials + and ISO27001 standards
- Transform OP operations towards an ITIL aligned service management
- Analysing customer needs through data and translate this into achievable goals
- Manage major incidents from concept to resolution
- Manage bespoke platforms within the organisation
- Work with 3rd party suppliers and procurement to achieve the best results

**Experience required**:

- Experience managing and developing a team
- Experience developing and implementing IT strategy across business
- Experience with Information security standards
- Experience with Infrastructure such as: Windows Server/ Networking/ Active Directory/ End User Computing/ Troubleshooting
- Experience analysing data and translating it into achievable actions
- Experience working with senior stakeholders throughout the business
- Experience translating technical requirments into business wide training

**Benefits include**:

- Flexible Working
- Holiday buy and sell scheme
- Maternity and Paternity, Adoption and Foster Scheme
- Sick Pay Scheme
- Professional Subscriptions
- Cycle to Work Scheme
- Travel Discounts
- Long Service Awards
- Private Healthcare
- Gym Membership Discounts
- Social Events



  • Middlesbrough, United Kingdom Hays Full time

    Your new company This is a well-known large public sector organisation who is working exclusively with Hays HR on a newly created Head of People Operations position. This is an exciting time to join as you’ll be part of continuing to drive positive change across the organisation. Working in the People Services Senior Management team, you will be...


  • Middlesbrough, United Kingdom Personnel Today awards Full time

    Your new company This is a well-known large public sector organisation who is working exclusively with Hays HR on a newly created Head of People Operations position. This is an exciting time to join as you'll be part of continuing to drive positive change across the organisation. Working in the People Services Senior Management team, you will be...

  • Transport Operator

    1 month ago


    Middlesbrough, United Kingdom Universal Tanker Solutions Ltd Full time

    Due to ongoing expansion our head office in Stokesley are on the search for a Transport Operator. An exciting opportunity has arisen for an ambitious and dedicated individual to join our busy and expanding transport office at our head office in Stokesley. This permanent, full-time position is well suited to an individual who is looking to progress within...


  • Middlesbrough, United Kingdom Thirteen Full time

    **Head of Housing Services** **Hybrid work approach** **Salary £77,175 (pay award pending)** At Thirteen, we're more than just a housing provider - we're a cornerstone of the communities we serve. With a rich history spanning decades, we're dedicated to ensuring every individual in our properties feels safe, supported, and empowered to thrive. With a...


  • Middlesbrough, United Kingdom Bulkhaul Ltd Full time

    Operations Assistant UK / EuropeanAn exciting position has become available for a full-time UK / European Operations Assistant based in Middlesbrough.Continued growth of our business provides several career opportunities within the organisation. We are now seeking highly motivated individuals to join our UK/European Operations team at our head office in...


  • Middlesbrough, United Kingdom Bulkhaul Ltd Full time

    Operations Assistant UK / EuropeanAn exciting position has become available for a full-time UK / European Operations Assistant based in Middlesbrough.Continued growth of our business provides several career opportunities within the organisation. We are now seeking highly motivated individuals to join our UK/European Operations team at our head office in...

  • Head of Department

    4 weeks ago


    Middlesbrough, United Kingdom Teesside University Full time

    Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside. What we offer you: - A holiday entitlement of 259 hours (35 days), plus bank holidays - Additional leave over the Christmas and New Year period during the Christmas closure - Special leave to support a range of circumstances - Hybrid working...

  • Operative

    5 days ago


    Middlesbrough, United Kingdom CSG Full time

    Salary: £12.57 per hour Location: Middlesbrough Hours: 40 hours per week Role Type: Permanent, Full-time Cleansing Service Group is a leading and award winning force within the waste management sector. The Groups’ head office is based near Fareham, Hampshire and operates from 28 sites nationally. Steeped in heritage CSG has grown to become...

  • Head of Technical

    5 days ago


    Middlesbrough, United Kingdom The Compleat Food Group Full time

    Head of Technical – Chilled Food Manufacturing Location: Middlesbrough, North East Industry: Food Manufacturing (Chilled Food Sector) Position: Full-time, Permanent About Us: SK Foods (Now part of the growing Compleat Food Group) are one of the UK's leading chilled food manufacturing companies, dedicated to producing the highest-quality and...


  • Middlesbrough, United Kingdom Gibson Watts Full time €15

    After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to make a substantial impact on carbon reduction. Presently, the Commercial and Operational teams are collaborating with some of the world's leading industrial materials companies to expedite the market launch of their patented products. ...


  • Middlesbrough, United Kingdom Gibson Watts Full time

    After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to make a substantial impact on carbon reduction. Presently, the Commercial and Operational teams are collaborating with some of the world's leading industrial materials companies to expedite the market launch of their patented products. ...


  • Middlesbrough, United Kingdom Work Matters Ltd Full time

    About Material Evolution are a team of leading scientists, engineers, commercial and operational experts working together to help save the planet from the toughest climate challenges. Backed by leading impact and technology investors, theyre on a mission to rapidly & radically decarbonise industrial materials, starting with the half a trillion-dollar...


  • Middlesbrough, United Kingdom Hays Full time

    Your new company This is a well-known large public sector organisation who is working exclusively with Hays HR on a newly created Head of People Operations position. Working in the People Services Senior Management team, you will be driving the development and delivery of the organisational people strategy while being responsible for a large team within...


  • Middlesbrough, United Kingdom Talent Finder Jobs Full time €12

    Office Cleaner Bulkhaul Limited provides a global service for distributing bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Malaysia, Singapore, Korea, Brazil, Belgium...


  • Middlesbrough, United Kingdom Bulkhaul Ltd Full time

    **Operations Assistant UK / European** An exciting position has become available for a full-time UK / European Operations Assistant based in Middlesbrough. Continued growth of our business provides several career opportunities within the organisation. We are now seeking highly motivated individuals to join our UK/European Operations team at our head office...


  • Middlesbrough, United Kingdom Gibson Watts Full time

    Overview:nWe’ve partnered up with an exciting start up who are on a mission to radically decarbonise the £500bn cement industry. After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to make a substantial impact on carbon reduction.Their team of scientists has developed (and patented) an...

  • Pensions Officer

    3 days ago


    Middlesbrough, United Kingdom Middlesbrough Council Full time

    **Reference**: R0003186 **Service Area**:Financial Governance and Revenues **Directorate**:Finance **Hours**: 37 hours per week **Contractual Status**: Permanent This role is part of a the team responsible for running the £5 billion Teesside Pension Fund, part of the Local Government Pension scheme, which provides pension benefits for around 80,000...


  • Middlesbrough, United Kingdom Gibson Watts Full time

    Job Description Overview: We’ve partnered up with an exciting start up who are on a mission to radically decarbonise the £500bn cement industry. After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to make a substantial impact on carbon reduction. Their team of scientists has developed...


  • Middlesbrough, United Kingdom Gibson Watts Full time

    Overview:Is this your next job Read the full description below to find out, and do not hesitate to make an application.We’ve partnered up with an exciting start up who are on a mission to radically decarbonise the £500bn cement industry. After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to...


  • Middlesbrough, United Kingdom Gibson Watts Full time

    Job DescriptionOverview:We’ve partnered up with an exciting start up who are on a mission to radically decarbonise the £500bn cement industry. After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to make a substantial impact on carbon reduction.Their team of scientists has developed (and...