Operational Systems Support Specialist

7 months ago

Dordon, United Kingdom Ocado Group Full time

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.About Us_

**About the role**

As an Operations Systems Support Specialist, you will have a unique perspective, more than anyone else working within a CFC as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations. What you'll be doing:

- Ensure relevant business systems are operational and provide an efficient service to Ocado's customers / clients and to avoid or minimise any impact to customers following system outages or incidents.
- Managing incidents and tasks across multiple disciplines through to either resolution or escalation.
- Identify and raise faults in appropriate systems, be the technical point of contact for onsite and offsite teams
- Manage the ticketing progress for Technical support services
- Investigate failed tasks and analyse the performance of key onsite assets.

This is an onsite-based role and will take part in a team shift pattern to cover operations 24x7.

**About you**
- You will have a background in a technical support capacity with focus on hardware support / incident management and a good understanding of computing configurations, ITIL, infrastructure
- Experience in managing and resolving technical incidents in hardware, software and networking
- Able to ensue with stakeholders at all levels to provide technical updates and engage with technical requests, following and creating documentation, processes and procedures throughout.
- Good analytical and problem solving skills will also be key.

**What will I get in return?**

**We're in it together, we are proud of what we do, we can be even better

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