Pensions Assistant

7 months ago

Wolverhampton, United Kingdom City of Wolverhampton Council Full time

Job Introduction
**Pensions Assistants**

**Salary - £24,294 - £25,979 (Garde 4)**

**Contract - Full Time (Hybrid)**

Do you have good mathematical, communications and technical skills and are looking to develop in the pension industry? Are you looking to work for one of the largest LGPS funds in the UK? We may have the role for you

We are seeking highly organised and flexible full-time Pensions Assistants..

These positions are based in the Benefit Operations team, where all activity is managed against a set of Key Performance Indicators (KPI’s).

West Midlands Pension Fund is recruiting for Pension Assistants to join our continually growing Operations Service area. Our brand-new offices are based at the i9 building in Wolverhampton, the West Midlands Pension Fund is an excellent location for transport links by car, bus, train and tram.

We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available.

Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation.

**What the day will look like**

responsibilities include:

- Calculation of members pension benefits including Retirements, Refunds, Deferments, Transfers and associated processes.
- Working to set targets and ensuring achievement of key performance indicators for the team
- Supporting the day to day management of the teams workload ensuring priority cases are reviewed and actioned promptly.
- Processing and validating all amendments to a member’s record that result from changes in employment and personal circumstances.
- Providing a comprehensive and responsive service to employers in regard to data queries and outstanding data

**Why choose the West Midlands Pension Fund?**

Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact.

We are delighted to have been accredited PASA, Investors in people, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme.

As a new employee of our Operations team, you will receive a robust interactive 8-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role.

**Our Values & Behaviours**

Collaboration - We all contribute to the same goal in a different way. Different perspectives add value and collaboration allows us to achieve more, solve complex problems and learn together.

Communication - Clear, concise, and timely communication is essential to achieving the best results.

Empowering - In empowering each other, we can be more effective, learn together and deliver better results.

Innovation - Innovation is essential to keep pace with the evolving environment of the modern world.

Customers - Customers are at the heart of our organisation - our aim is to deliver the highest level of customer satisfaction.

Integrity - Acting with integrity delivers the best outcomes over the long term.

Sharing Knowledge - Sharing knowledge ensures that everyone can achieve their potential.

**Our working arrangements**

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empowers employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocation where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requ

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