Customer Service Representative

3 days ago


Dunfermline, United Kingdom Optos Full time

**Date**:Mar 7, 2024

**Location**: Dunfermline, GB, KY11 8GR

**Company**:Optos

**Customer Service Representative**
**Permanent**

**ROLE SUMMARY**

We are currently looking for a Customer Service Representative** **to join our Customer Service team based in Dunfermline.

This growing multilingual team is responsible for delivering a world class experience to Optos’ Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem-solving skills are essential, as is the ability to effectively coordinate activities with several other departments.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Order Management of sales and service requests.
- Contract Administration/Management.
- Effective management of Customer complaints and enquiries relating to Optos service and products.
- Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues.
- Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs.
- Maintain Customer and product records throughout the sale or rental period.
- Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity.
- Communicate detailed information to Customers and internal stakeholders in a clear and concise manner.

**MINIMUM QUALIFICATIONS**
- Previous experience within an international customer service/operations or logistics environment is essential.
- French language speaker would be beneficial.
- Total commitment to providing an exceptional customer experience.
- Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems.
- Excellent attention to detail.
- Must be able to challenge others to deliver exceptional service to your customers.
- Excellent verbal and written communication skills.
- Proven problem-solving ability and significant commercial awareness.
- Good interpersonal skills with a consultative communication style.
- Team player.

**BENEFITS**

At Optos, we offer a highly competitive compensation and benefits package.

**EQUAL OPPORTUNITIES EMPLOYER



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