Trainee/community and Outreach Adviser
3 weeks ago
**Position**: Trainee/Community and Outreach Adviser
**Location**: Telford & the Wrekin Shropshire
**Closing date**: 19 May 2023
**Role details**:
Job title: Trainee/Community and Outreach Adviser
Location: Telford & the Wrekin Shropshire
**Salary**: £22,000 - £27,000
Salary pro rata: No
Hours per week: 37
Type of contract: Permanent
Closing time: 12:01
We require a full-time Community and Outreach Adviser to provide advice and casework services to individuals across our local authority area. You’ll be joining a team of 18 frontline delivery staff including Session Supervisors, caseworkers, energy advice specialists, benefits caseworkers and our local MAPS Debt Unit. Previous experience of delivering advice at Citizens Advice is not essential - we are looking for an individual with potential to become an adviser and ambassador for our service in the heart of Telford’s vibrant and diverse communities. A passion for our organisation’s core values and wanting to make a difference is essential.
You’ll demonstrate the ability or potential to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of those meetings. We will provide full training and support through our accredited Adviser Learning Programme as you learn on the job.
This is a dynamic opportunity to either develop your existing professional advice skills or to join our organisation and undertake training in order to make a difference to residents of Telford and the Wrekin.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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