Graduate Customer Experience Consultant

4 days ago

Cardiff, United Kingdom Sonovate Full time

**Job title**: Graduate Customer Experience Consultant

**Location**: Cardiff

**What is Sonovate**

Sonovate is a lending and technology business with a clear vision: To be the premier global financing platform for the ‘Future of Work’

We’ve created an end-to-end work pay solution to power the new working world. One that lets businesses unlock the power of flexible working, contract and freelance markets with none of the hard work or complications that come with old-school finance solutions.

We’re leading a revolution and changing how businesses of all shapes and sizes access finance and support to manage their freelance workforce.

**What we are looking for**:
Sonovate are looking an enthusiastic graduate to join and build on Sonovate’s success story. We are looking for someone to carry on our reputation for exceptional customer service by exceeding customer expectations at every stage of the Sonovate journey. You will be responsible for effective and timely management of a range of customer service tasks, for all products, together with building and maintaining strong relationships with customers by effective communication through a variety of channels,

**What Does Success Look Like in this Role?**

You will have great organizational and time management skills with the ability to multi-task. You will provide first-class customer service to our clients by accurately managing all service elements for all products in a timely manner. You will be the voice of Sonovate, dealing with inbound and outbound contacts on a wide range of scenarios, during which you will deliver timely and appropriate solutions and responses according to customer needs and objectives. You will demonstrate outstanding communication and team working skills,

**Duties and Key Responsibilities**:

- Gain expert level knowledge of our product and market
- Become an expert user of the Sonovate portal to guide and support clients
- Ensure the completion of checks for fraud protection are completed to a high standard and in a timely manner
- Review funding requests against set criteria in order to making funding decisions
- Deliver outstanding customer service by managing relationships to ensure clients are getting the best service for their business
- Display outstanding communication skills in all verbal and written communication with clients
- Identify and evaluate risks within the portfolio (including errors, fraud and inappropriate procedures) ensuring business controls are in place to minimize exposure to risk
- Ensure the completion of checks for fraud protection are completed to a high standard and in a timely manner
- Review funding requests against set criteria in order to making funding decisions

**Experience**
- Experience within a commercial environment is a bonus
- Excellent communication skills (verbal and written)
- Experience of providing outstanding customer service

**What will you get in return?**
- 28 days holiday + bank holidays
- Private medical insurance with Bupa
- Employee Assistance Programme
- Techscheme with Apple and Currys PC World
- Cyclescheme
- Working with latest technologies and leading SaaS providers
- Eye care vouchers with Specsavers
- 50% discounted gym membership
- 50% off mobile apps (Calm, Duolingo, Audible, Les Mills)
- 2 days charity leave per year
- You’ll work for a company that is passionate about personal development and a strong community focused culture

**Sound interesting?**

If your answer is ‘yes’ and you want to learn more, check out our Values Playbook and Behaviours deck here.

We know that diverse teams are strong teams. We promote a diverse, inclusive and empowering culture and are committed to recruiting, retaining and developing all our employees.

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