Technical Support Intern
2 weeks ago
Sustainable places. Connecting communities. Realising potential. We live by our purpose to create great experiences for people, now and in the future.
Landsec is one of the UK’s leading real estate companies that owns, develops and manages property around the UK including offices, retail destinations and urban neighbourhoods. At Landsec, we have a diverse and exciting range of roles that all play an important part in running a successful business including property management, urban regeneration, retail, customer, innovation, HR, finance, digital, sustainability and marketing.
Landsec Internships are exciting opportunities to join our business with six months of paid work experience. It’s important to us that Landsec reflects the communities we’re part of, which is why our internships aim to give people who might not have previously considered working in the real estate industry the chance to start their career in our organisation. Landsec Internships are entry level meaning it doesn’t matter if you have any work experience, what school you went to, or if you went to university. You might be at the start of your career, or even looking for a change in career. The placements are designed to build your confidence, transferable skills and experience in the world of work, while giving you the opportunity to contribute new insights and perspectives to our business. Please note that Landsec Internships have eligibility criteria in line with our social mobility focus - you can find more details about this below.
What’s involved?
- Six months of paid work experience starting in May 2024.
- The chance to build your experience and skills in a dynamic and inclusive FTSE-100 business, hosted in a specific team at Landsec, where you will work on exciting projects during your internship.
- Training, learning and development opportunities to develop your skillset and confidence, including access to LinkedIn Learning.
- A team buddy and senior mentor to grow your professional network, alongside personal coaching and support from an external provider.
- The opportunity to join our diversity and employee networks.
- London Living Wage salary of £23,933 (pro-rata for 6 months).
- Landsec Internships are designed to give you the first step on your career journey in the real estate industry - please note that these are six-month opportunities with no guarantee of a permanent role at the end.
The role - Technical Support Intern
Our Tech and Data team is here to help Landsec colleagues and partners to get the best from the technology available. The aim of your role will be to ensure that colleagues have this experience when requesting technology support.
As a Technical Support Intern, you will act as the first point of contact for customers seeking technical assistance via our internal technical support platform, Freshservice, and telephone. You’ll investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures. You will also assist in the on-boarding of new joiners, movers and support the process for leavers, giving a real opportunity to give excellent customer service as one of the first people new joiners will interact when they join Landsec.
We’re looking for someone who has a strong service-oriented attitude and is committed to meeting and exceeding customer expectations, communicating clearly and professionally to investigate, define and resolve a range of complex tech issues. A basic understanding of Microsoft Office 365 will be required for this role, and we’re looking for a desire to learn about Landsec technology services and providing guidance on how best to use them
Can I apply?
Question 1: When I was aged 14, my parent or carer (main household earner) was one of the following:
Someone who needed technical knowledge or specialist training to do their job, such as a technician, plumber, printer, electrician, gardener or train driver. Someone whose job involved routine or manual work, or provided a service to members of the public, such as postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer or customer service. Unemployed and claimed Jobseeker’s Allowance (or unemployment benefit) for more than a year.
Question 2: When you were aged between 11 and 16, did you attend a state run or state funded school (i.e. you didn’t have to pay a fee to go there)?
Yes No
If you answered ‘Yes’ to this question, and you also meet the criteria for question 1 or 3, you are eligible to apply.
Question 3: If you finished school after 1980, were you eligible to receive free school meals at any point during your time at school?
Why do we ask these questions?
We are committed to enhancing social mobility at Landsec to address a lack of representation by socio-economic background. Landsec Internships are designed to make sure people
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