Registration & Citizenship Officer Apprenticeship

4 weeks ago

London, United Kingdom London Borough of Barking and Dagenham Full time

**About this job**:
To assist in the full range of duties relating to the undertaking of Notices of Marriage, preliminaries to marriage and civil partnerships, solemnisation of marriages and formation of civil partnerships including conducting ceremonies, both statutory and non-statutory.

To support the Superintendent Registrar in the development of the service so it becomes financially self-supporting and profit making; play an active role in promoting the development of a high-quality needs led service.

**Special requirements for this post**:
Make appointments for members of the public wishing to register births, deaths and give notice of marriage and civil partnership.

To advise customers on supporting documentation and ensure that all information is provided as required.

To provide a high standard of customer care and ensure that all information is kept secure and confidentiality is always maintained.
Production of certificates both manually and from computer held records.

Account for cash transactions/ daily reconciliation of certificates and sales transactions.

Support the Superintendent Registrar in the provision of Marriages and Civil Partnership at premises approved under the Marriage Act.

Maintain detailed working knowledge of specialist computer and manual systems, ensuring that records are accurately updated. To be responsible for making corrections as required.

To control and replenish a stock of security items e.g. certificates and keep a record of their issue, while always maintaining the security and safety of registers and certificates to national standards.

Work flexibly as part of a team including at weekends and on Bank Holidays and be prepared to work unsociable hours as required to fulfil Registration duties and to carry out Citizenship ceremonies.

**About you**:
Passionate, dedicated, excited about making a difference - if this describes you, then come and work with us

The purpose of this role is to provide a comprehensive, first class customer service and advice service to the public for registration services of births, deaths, marrigaes, civil ceremonies and citizenships.

The successful applicant will be able to provide front-facing and telephone support to the public whilst being supported through trainng to become a fully qualified regsitration officer.

If you think this describes you, and what you can do for us, this might be the role you're looking for....

**About us**:
Would you like to be a part of The London Borough of Barking and Dagenham, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Over the past five years, we have gone through an ambitious Transformation Program and have built a new kind of council, capable of delivering real change with our community in the twenty-first century. Although a lot of things have changed, there is still more to do. At the heart of this transformation is our relationship with our residents and communities.

Our borough is vibrant and diverse, and this is something we are proud of. We value the diversity of people who live, work and visit Barking and Dagenham and it is our vision is to create a place where people understand, respect and celebrate each other’s differences.

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