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Band 3 Control Room Operator

2 months ago

Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

The post holder will provide effective and efficient functioning of the safety and security systems within the reception control rooms.

Act as the first point of contact for all visitors and service users to the secure services as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner, which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

The post holder will have (or be able to quickly gain) a working knowledge of local, BSMHFT and national policies and legislation, which govern current working practices within the reception control room.

Due to the reception control room being the central monitoring point for all of the security systems, as well as being the hub of communication both within the service and externally, it needs to be constantly fully functioning.

As a result of this the reception control room staff will be required to work a variety of shift patterns to cover the 24-hour time frame usually as part of a team, or as a lone worker with support from staff within the building. **This will include the requirement to work at night and during unsocial hours at weekends and on bank holidays.**

The post holder will need to undertake training and qualify as a first aider so as to provide 24-hour first aid coverage throughout the service.

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