Customer Service Advisor

6 months ago


Swindon, United Kingdom OPX Recruitment Full time

OPX Recruitment are hiring for Customer Service Representatives for our client, a dedicated and leading provider of healthcare equipment based in Swindon, Wiltshire.

This position offers potential permanent positions following a successful trial period and fantastic company benefits once permanent

Our client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service

**Benefits of the Role**:

- Consistent work
- Temporary to Permanent position available following a successful trial period
- Great rates of pay
- Fantastic working environment
- Weekly pay
- Online payslips
- Day shift hours with no weekend work

**Driving license is desirable for this position due to the location of this position**

**Your Experience**:
You will ideally have worked in a similar environment and have good IT skills, excellent Inter
- personal and communication skills (including verbal, listening and written). You will need to be able to work as part of a team as well as on your own.

**Overview of the Role**:
**Duties of the Customer Service Representative**:

- Ensure customer orders are processed accurately and in a timely manner
- Provide requested information to other departments
- Deal with Customer complaints
- Deal with order queries, pricing queries and invoice queries
- Liaise with the team to discuss department priorities and workload and support each other to provide the best possible service to the business
- Work closely with other departments to ensure that all internal and external customers receive a high level of service. Key departments include Warehouse, Finance, Commercial and Customer Support
- Provide expert advice to other departments on issues related to the tasks covered in this role
- Prepare reports and KPI’s as requested by the Sales or Department Managers
- Provide admin support for the team and learn key tasks within the team to help provide cover if required - for example, Home Delivery and Distributers.

**Essential Profile**:

- Previous experience in a process driven and regulated environment
- Strong communication skills, written and verbal
- Strong team player
- Excellent ability to interact effectively with colleagues
- Comfortable in dealing with all levels of the organisation

In order to meet business needs and demands, you may occasionally be required to work hours in excess of your designated schedule. All employees are expected to demonstrate a reasonable level of flexibility to such requests wherever possible.

**Hours and Salary**:

- Monday to Friday
- 09.00 - 17.00
- 30 Minute lunch break (unpaid)
- £11.79 Per Hour
- After succesful completion of training the slsary can increa to £12.31 Per Hour

If you are interested in this position please call us today on 01793 744 555 and ask for Megan

**Job Type**: Temp to perm

**Salary**: £11.79-£12.31 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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