Philanthropy Assistant

**Philanthropy Assistant**

**Full Time - **40 hours per week FT (Note: early finish on Fridays) OR will consider part time across five days a week

**Location - **Flexible with a requirement for regular weekly attendance at HALO’s office in Wilton, Salisbury.

**Salary - **£26,775 based on 40 hours per week

As our Philanthropy Assistant, you’ll be the first point of online contact for many of our supporters, and your efficient and warm communication will ensure our supporters feel informed and valued. You will enjoy building and strengthening relationships in writing, on the phone and in person.

We are looking for the right person, with the right energy and work ethic to join our team.

**Essential qualities**:

- Collaborative, team player, with a good sense of humour
- Comfortable with Microsoft Office suite, transferrable skills from the fields of administration, volunteering, customer service or business support
- Numerate with experience of spreadsheets
- Excellent communication skills and efficient at time management
- Transferrable knowledge of databases/CRM systems would be beneficial (Training on Salesforce will be provided)
- A strong commitment to delivering excellent service to HALO’s donors

**Requirements**:
**Key Responsibilities**

The Philanthropy Assistant supports the philanthropy team to provide stewardship to our supporters, with a specific focus on the database and the stewardship of mid and low-level donors
- Ensure all supporter communication and information is held accurately on the CRM database, in full accordance with GDPR. On a day-to-day basis this includes adding new records, gifts and updating key information (Training will be provided).
- Provide administration support to the team as required, including flexible support to priority areas of work across the team, e.g., information gathering, database management, research and sourcing of information, drafting of written content, proof reading and formatting of documents
- Act as the key liaison with HALO’s finance team to ensure that all donations, including bank transfers, online giving (on HALO’s website as well as through third party sites), cash and cheques, are tracked and recorded accurately. Keep relationship managers informed of income to enable high quality stewardship and thanking.
- Manage the Fundraising, Events & Legacy Inbox’s, including responding to enquiries from supporters and those interested in HALO’s work and escalating where required. Provide guidance and administrative support to individuals wishing to fundraise on HALO’s behalf.

**Benefits of the role**:

- Joining a warm, committed and industrious team who really take pride in delivering excellence in their roles
- Development in the fields of relationship management, philanthropy, international development, Salesforce training, GDPR training and financial reconciliation
- Working for a leading global humanitarian NGO, with programmes in 30 countries and territories to save the lives and restore the livelihoods of people affected by conflict.

**Benefits**

**Benefits of working at HALO**:

- Salary £26,775
- Annual Leave: 25 days plus 8 statutory holidays
- Cycle to work scheme
- Beautiful office location
- Non-contributory life assurance
- Pension contributions matched by HALO up to 5%
- Emergency medical insurance when travelling overseas
- Flexible working policy

**About us**:The HALO Trust is the world’s leading humanitarian organisation tackling conflict around the world. The impact of our work is global and multi-faceted, operating at the intersection of defence, diplomacy and development. HALO was set up over 30 years ago and was well known at the time for its work clearing landmines and we now have a much broader remit and are working in 30 countries and territories, in many of the world’s most fragile states, employing 12,500 staff. Our mission is to save the lives and restore the livelihoods of people affected by conflict and they do this through three goals: Goal 1, protecting lives from explosive hazards such as landmines; Goal 2: reducing human suffering from armed violence; and Goal 3: building resilient and prosperous communities.

**Job Purpose**: The stewardship of mid and low-level donors, building long term support, and to co-ordinate the administration for the Philanthropy Team including database management.

**Key working relationships (internal)**: Director of Global Philanthropy, Global Philanthropy Lead, Head of Global Grants Partnerships, Philanthropy and Grants Managers, UK Communications Team, US Philanthropy and Comms Team

**Key working relationships (external)**: Individual donors

**Responsible to**: Philanthropy Operations Manager

**All HALO staff are expected to undertake the following general duties**:

- Work within the framework of HALO’s core values, promoting its ethos and mission statement
- Work towards achieving programme and/or group business plan objectives
- Ensure familiarity wi