Welfare Assistant
3 weeks ago
**Welfare Support Assistant**
**Shrewsbury**
**Full time, 37 hours week**
**Temporary on-going contract.**
**£12.70 per hour**
**Immediate starts available.**
My client Shropshire council is looking for a Welfare Support Assistant to join their team.
Decisions must be transparently fair and in accordance with governing policy.
The team also provides the first point of contact for calls from and regarding Ukrainian guests.
**The placement is likely to involve taking these calls in the main, but duties may also include the following**:
- Extracting information and providing correct information to customers
- Signposting customers to support from specialist advisers
- Signposting customers to wider support from a variety of services and organisations.
- Communicating decisions to customers and making the resulting awards.
- If necessary, providing constructive challenge to customers whose personal financial decisions contribute to the need.
- Taking calls from and regarding Ukrainian guests
- Any other duties as may be required.
This post is for 37 hours per week to be worked Monday to Friday from 8.45am to 5pm, minus lunchtimes.
Please refer to the attached Job Description and Personal Specification as a guide.
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £12.70 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Shrewsbury: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 17/04/2023
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