Customer Assistant

6 months ago

Cheshunt, United Kingdom Marks & Spencer Full time

Customer Assistant - Operations - Through the Night

Permanent Position

Working Pattern:

- Thur 21.00-07.00
Fri 21.00-07.00
Sat 21.00-07.00

( One Week Rota)

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Cheshunt, HERTFORDSHIRE, ENGLAND;
Cheshunt

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Clothing & Home - Customer Assistant This is a temporary position: Working Pattern: Wed 17.30-21.30 Thu 17.30-21.30 Fri 17.30 - 21.30 Sat 12.00 - 18.00 **All the details** Clothing & Home - Customer Assistant This is a temporary position: Working Pattern: Wed 17.30-21.30 Thu 17.30-21.30 Fri 17.30 - 21.30 Sat 12.00 - 18.00 **Purpose** To...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - 8 Hours - Temporary contract until 27/04/24 Shift Patterns Option 1 Sun 12.00-16.00 Sat 12.00-16.00 Option 2 Sun 12.00-16.00 Sat 13.00-17.00 **All the details** Customer Assistant - Cafe - 8 Hours - Temporary contract until 27/04/24 Shift Patterns Option 1 Sun 12.00-16.00 Sat 12.00-16.00 Option 2 Sun...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Foods Customer Assistant - Through The Night - 27 Hours - Permanent Contract Shift Patterns Option 1 Week 1 Sun 21.00-07.00 Thu 21.00-07.00 Sat 21.00-07.00 Week 2 Mon 21.00-07.00 Fri 21.00-07.00 Sat 21.00-07.00 Option 2 Week 1 Sun 21.00-07.00 Mon 21.00-07.00 Tue 21.00-07.00 Week 2 Tue 21.00-07.00 Thu 21.00-07.00 Fri...

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - 19.5 hours - Temporary Contract This role is largely warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be given. Shift Pattern Week1 Sun 17.00-21.00 Mon 17.45-21.45 Fri 17.45-21.45 Sat...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations** **Permanent Position** **Customer Assistant - Operations** **Permanent Position** **Shift Pattern** **Sunday 13:00 - 21:00** **Monday 14:00 - 22:00** **Tuesday 18:00 - 22:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Deli Customer Assistant Permanent position Due to Safety regulations this role is for Over 18s Only Working Pattern Week 1 Mon 16.00-20.00 Wed 16.00-20.00 Thur 16.00-20.00 Sat 10.00-17.00 Week 2 Wed 16.00-20.00 Thur 16.00-20.00 Fri 16.00-20.00 Sat 10.00-17.00 **All the details** Deli Customer Assistant Permanent Position Due to...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Kidswear** **Temporary Position** **Shift Pattern** **Friday 14:00 - 21:15** **Saturday 13:00 - 20:15** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations** **Permanent Position** **Shift Pattern** **Wednesday 18:00 - 22:00** **Friday 14:00 - 22:00** **Sunday 10:00 - 18:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations - Through the Night Permanent Position Unsocial premium of £3 p/h between the hours of 22.00pm -06.00am Working Pattern Sun 22.00 - 07.00 Mon 22.00- 07.00 Fri 22.00-07.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations Permanent Position This role is Largely Warehouse based. It will involve loading and unloading deliveries,movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be provided. Shift Pattern Wednesday 17:30 - 21:30 Friday 17:30 - 21:30 Saturday 11:30 - 20:30 **Purpose** - To deliver...

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom Lidl in Deutschland Full time

    Summary £13.65 - £14.00 per hour | 30 hour contract | 22:00pm – 07:00am shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Working Pattern Wed 21.00-07.00 Fri 21.00-07.00 Sat 21.00-07.00 **All the details** Working Pattern Wed 21.00-07.00 Fri 21.00-07.00 Sat 21.00-07.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Foods Through the Night - This is a permanent position Working Pattern: Sun 21.00-07.00 Mon 21.00-07.00 Wed 21.00-07.00 **All the details** Foods Through the Night - This is a permanent position Working Pattern: Sun 21.00-07.00 Mon 21.00-07.00 Wed 21.00-07.00 **Purpose** To deliver a great shopping experience for our customers, we are...

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Clothing and Home - Temporary Vacancy Working Pattern: Mon 17.30-21.30 Tues 17.30-21.30 Thu 17.30-21.30 Fri 17.30-21.30 Sat 12.00-18.00 **All the details** Clothing and Home - Temporary Vacancy Working Pattern: Mon 17.30-21.30 Tues 17.30-21.30 Thu 17.30-21.30 Fri 17.30-21.30 Sat 12.00-18.00 **Purpose** To deliver a great shopping...

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Temporary Contract Shift Pattern Tuesday 18:00-22:00 Saturday 10:00-17:00 **All the details** Customer Assistant - Temporary Contract Shift Pattern Tuesday 18:00-22:00 Saturday 10:00-17:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Assistant

    6 months ago

    Cheshunt, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Clothing and Home Temporary Position Shift Pattern Sunday 13.00 - 17.00 Tuesday 17.15 - 21.15 Friday 17.15 - 21.15 Saturday 16.15 - 20.15 **Key Capabilities** **Customer Assistant - Clothing and Home** **Temporary Position** **Shift Pattern** **Sunday 13.00 - 17.00** **Tuesday 17.15 - 21.15** **Friday...

  • Customer Assistant

    5 months ago

    Cheshunt, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Permanent Contract Shift Patterns Option 1 Week 1 Thu 10.00-16.00 Fri 10.00-16.00 Sat 10.00-16.00 Week 2 Sun 11.00-17.00 Mon 10.00-16.00 Thu 10.00-16.00 Option 2 Week 1 Sun 11.00-17.00 Tue 10.00-16.00 Wed 10.00-16.00 Week 2 Tue 10.00-16.00 Fri 10.00-16.00 Sat 10.00-16.00 **All the...

  • Customer Assistant Clothing and Home

    6 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant Clothing and Home Temporary Position 20/08/23 - 28/10/23 Mon 14.30 - 21.00 Fri 08.00 - 14.30 Sat 08.00 - 12.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant Clothing

    6 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Temporary Position until 28/10/23 Working Pattern Sun 0600-1000 Mon 0600-1000 Tues 0600-1000 Fri 0600-1000 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant Clothing

    6 months ago

    Cheshunt, United Kingdom Marks & Spencer Full time

    Customer Assistant - Temporary Position until 28/10/23 Week 1 Mon 6-10 am Thurs 6-10 am Sat 6-10am Week 2 Sun 6-10am Mon 6-10am Fri 6-10am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...