Senior Car Park Attendant

19 hours ago


Manchester, United Kingdom Q-Park Full time

**Do you want a new role that enables you to have a better work-life balance?**

Working a 4 on 4 off shift pattern here at Q-Park can give you that opportunity

At Q-Park, we currently have an exciting opportunity for a **Senior Parking Host** with excellent customer service and team leader skills to join our friendly team within our Manchester cluster of car parks on a permanent basis.

Q-Park is a European parking organisation that provides customers with a positive experience and excellent levels of customer service through its high quality car parking facilities.

**Previous experience of working in a supervisory / team lead / management role is essential**

**Applicants MUST have a Driving Licence**

**Job overview**

Working as the Senior Car Parking Attendant on the shift, you will provide support, training and guidance to the team based in Manchester, ensuring a safe and secure environment is provided for Customers and their vehicles.

**Duties**

The duties of this role will include patrolling the car parks on foot, cleaning the car parks including litter picking, jet washing, deck cleaning, cobwebbing and general housekeeping, operating car parking equipment when needed, monitoring activity carund the sites and helping our customers. Alongside these duties you will also supervise a small team.

**Principle Accountabilities**
- In addition to your Parking Host role of patrolling and cleaning the car parks and providing excellent customer service, you will also provide support to the Business Manager at sites within the cluster
- Ensure the Company's brand & image is maintained to a high standard
- Ensure all staff across the cluster are trained in new procedures & processes
- Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed, and closed within set timeframes
- Review local systems & procedures in response to customer needs
- Actively contribute to site business plan and review meetings, completing all tasks assigned by the Management Team on time
- Deliver team-training targets via active training plans with quarterly reviews
- Maintain high operational standards by fully adhering to Management Control Systems tasks
- Fully implement all Health and Safety plans, ensuring 100% compliance
- Report and monitor all faulty equipment, facilities and/or signage (including all impact services)
- Ensure full compliance with ISO, Health & Safety procedures & audits
- Update daily site KPI data for handover and put actions in place to address any issues
- **Previous experience of working in a supervisory / team lead / management role is essential**:

- Previous customer service experience
- Have a flexible can-do attitude to work
- Previous cash handling experience
- Excellent communication skills
- **A full UK driving licence with no more than 6 points is essential.**

**Benefits**
- 22.5 days holiday inclusive of Bank holidays
- Company Pension scheme
- Free car parking pass giving you free city centre parking 24/7
- Company bonus scheme

**Job Types**: Full-time, Permanent

**Salary**: £25,185.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Team leader: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)
- Right to work (required)


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