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Tier 2 Support Agent
2 months ago
**Purpose of Role**
**Responsibilities & Duties**
- Ensuring customers get prompt and efficient solutions to their support queries
- Collaborate with other teams to ensure that all client needs are met
- Escalating any tickets that need extra attention to the Dev team or supplier
- Communicate with customers effectively about ticket progress
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Identify and escalate potential product issues with the product team
- Use debugging and reporting tools to provide problem analysis
- Provide technical support to the wider business for any ad hoc issues
**Qualification Skills**
- Basic computing skills. All learning will be done “on the job”
- Any background in a technical service role is beneficial but not required
**People Specification**
- Excellent Customer Service
- Keen problem solver
- Patient with customers and colleagues
- Works well in a team
**Salary**: £22,000 - £26,000
**Salary**: £22,000.00-£26,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Dorchester
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