Tier 2 Support Agent

2 months ago


Dorchester, United Kingdom eSIM Go Full time

**Purpose of Role**

**Responsibilities & Duties**
- Ensuring customers get prompt and efficient solutions to their support queries
- Collaborate with other teams to ensure that all client needs are met
- Escalating any tickets that need extra attention to the Dev team or supplier
- Communicate with customers effectively about ticket progress
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Identify and escalate potential product issues with the product team
- Use debugging and reporting tools to provide problem analysis
- Provide technical support to the wider business for any ad hoc issues

**Qualification Skills**
- Basic computing skills. All learning will be done “on the job”
- Any background in a technical service role is beneficial but not required

**People Specification**
- Excellent Customer Service
- Keen problem solver
- Patient with customers and colleagues
- Works well in a team

**Salary**: £22,000 - £26,000

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Dorchester



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