Customer Experience Agent
2 weeks ago
A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers.
We offer a competitive salary and great benefits. Our people are our greatest strength and live by our values of Dependable, Proactive, Agile & Inclusive, so come and join our team
**The Role**
**You should have**:
- Effective communication skills, written and verbal.
- An enthusiastic, self-motivated, and outgoing nature.
- Computer literacy skills.
- Proactive problem-solving skills.
- Ability to understand and resolve customer enquiries in a time sensitive manner.
- A positive, resilient, assertive, and professional nature.
- The ability to be flexible and stay calm under pressure.
- Strong time management skills to meet deadlines.
- Ability to work within a team setting with adaptable and interpersonal skills.
**What you will get**:
- £21,305 pro rata
- Permanent role
- Monday - Sunday, Full time - 37.5 hours
**Our Benefits**
- Discretionary ScotRail Season Ticket (home to work)
- Discretionary bonus scheme
- 34 days holiday (including public holidays) with option to buy
- Competitive pension scheme
- Private medical insurance
- Employee Assistance Programme and Mental Health Support
- Dress for your Day
Closing date 10/11/2023
**Job Types**: Permanent, Full-time
Part-time hours: 16 - 20 per week
**Salary**: £21,305.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Sick pay
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 10/11/2023
Reference ID: SYS-10173
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