Customer Experience Agent

2 weeks ago


Glasgow, United Kingdom Solvd. Full time

A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers.

We offer a competitive salary and great benefits. Our people are our greatest strength and live by our values of Dependable, Proactive, Agile & Inclusive, so come and join our team

**The Role**

**You should have**:

- Effective communication skills, written and verbal.
- An enthusiastic, self-motivated, and outgoing nature.
- Computer literacy skills.
- Proactive problem-solving skills.
- Ability to understand and resolve customer enquiries in a time sensitive manner.
- A positive, resilient, assertive, and professional nature.
- The ability to be flexible and stay calm under pressure.
- Strong time management skills to meet deadlines.
- Ability to work within a team setting with adaptable and interpersonal skills.

**What you will get**:

- £21,305 pro rata
- Permanent role
- Monday - Sunday, Full time - 37.5 hours

**Our Benefits**
- Discretionary ScotRail Season Ticket (home to work)
- Discretionary bonus scheme
- 34 days holiday (including public holidays) with option to buy
- Competitive pension scheme
- Private medical insurance
- Employee Assistance Programme and Mental Health Support
- Dress for your Day

Closing date 10/11/2023

**Job Types**: Permanent, Full-time
Part-time hours: 16 - 20 per week

**Salary**: £21,305.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Sick pay

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 10/11/2023
Reference ID: SYS-10173



  • Glasgow, United Kingdom Abellio UK Full time

    £21,305 **Apprentice Customer Experience Agent** A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for...


  • Glasgow, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need...


  • Glasgow, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we...


  • Glasgow, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa / £26,039 pa **Weekly Hours**: 42.5 hours / week, Monday to Friday plus a Saturday morning rota **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of...


  • Glasgow, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need...


  • Glasgow, United Kingdom Auxillis Full time

    **Salary**: £25,351 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Customer Care Agent

    3 days ago


    Glasgow, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...


  • Glasgow, United Kingdom Solvd. Full time

    A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers. We offer a competitive salary and...


  • Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service agent. You will be working in our Hillington office as part of our team to ensure our customers have the best experience possible when dealing with Tradestyle Bathrooms. Due to continued expansion, you will be dealing with customers throughout the UK helping answer any questions and resolving any issues they may...


  • Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service agent. You will be working in our Hillington office as part of our team to ensure our customers have the best experience possible when dealing with Tradestyle Bathrooms. Due to continued expansion, you will be dealing with customers throughout the UK helping answer any questions and solving any issues they may...


  • Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    We are looking to hire **Customer Service Agents** to join our **Glasgow **team located just a 5-minute walk from Glasgow Central Station. This is an exciting opportunity to further enhance your customer service skills. Come work with a Global company with lots of career growth opportunities! **WHAT’S IN IT FOR YOU** - Full Time Opportunities at 37.5 or...


  • Glasgow, United Kingdom Abellio UK Full time

    £26,000 **Customer Experience Team Leader** A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our...


  • Glasgow, United Kingdom Abellio UK Full time

    26000 **Customer Experience Team Leader** A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our...


  • Glasgow, United Kingdom itison Full time

    **Customer Support Agent - Full time - Glasgow HQ** At itison we believe life is about the experience. We’re on a mission to match our 1.7 million members with the best local experiences to share with their favourite people. We do this by working with over 5,000 of the best local and national businesses; creating our own spectacular major events;...

  • Customer Care Agent

    5 days ago


    Glasgow, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.You will be required to work 37.5 hours...


  • Glasgow, United Kingdom Solvd. Full time

    **Customer Experience Team Leader** A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our...


  • Glasgow, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307 pa OTE Weekly Hours : 42.5 hours We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. Life...


  • Glasgow, United Kingdom Adecco Full time

    CUSTOMER SERVICE FIELD AGENTS WANTED - **GLASGOW** We have a high volume of Customer Service Field Agent roles available covering the territory of Glasgow. This is a field based role so is perfect for someone with their own transport. In this role you will be expected to visit various business premises, show your (provided) Field Agent ID, enter the...


  • Glasgow, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. 5 hours per week, working shifts across...


  • Glasgow, United Kingdom Solvd. Full time

    A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers. We offer a competitive salary and...