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Senior Support Engineer

4 months ago

Wigan, United Kingdom Rise Technical Recruitment Limited Full time

**Senior Support Engineer**(Remote)**
**Wigan - Office, Hybrid, or Remote Working available**
**£30,000-£40,000 + Excellent Training Opportunities + Progression + Benefits**
**Excellent opportunity to join an exciting and people-centric business, who are looking to bring on board an experienced Support Engineer due to their continued growth.**
The company are a global Telecommunications provider of Bespoke Telephony and Data Solutions for their major clients within the hospitality sector. With offices just outside of Manchester and the USA, they successfully provide a range of cutting-edge PBX, CloudTelephony (VOIP) and Wi-fi solutions to clients in 24 different countries.
This is an exciting opportunity to join a rapidly growing company thay invests in its people and stives to be industry-leading in the provision of Telecommunications solutions in luxury hospitality.
**The Role**:

- Provide 1st and 2nd line support to colleagues and customers.
- Support younger and junior colleagues
- Work from a technical cases queue ensuring the cases are being picked up, responded to, and progressed in a timely manner
- Participate in the out of hours on call rota

**The Person**:

- Be experienced in deploying and supporting Mitel MiVB/ MCD
- Possess current Mitel Certifications
- Excellent customer service skills
- Reference Number: BBBH173148_
- Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles._
**Key words - Cloud, PBX, VOIP, Data, AI, Artificial Intelligence, Mitel, Phones, Wifi, Telecoms, Telecommunications, Luxury, Hotels, Hospitality