Field Support Engineer

4 weeks ago

Basingstoke, United Kingdom Concept Resourcing Full time

Concept resourcing are currently recruiting for an SC Cleared Field Support Engineer (server/IT) to cover the South coast and surrounding areas.

The purpose of this role is to provide technical support for the End User Technology environment doing break fix/maintaining servers and a range of IT equipment including but not limited to laptops and desktops.

**Package**:

- This role has been deemed InsideIR35.
- 3 months initial contract
- Monday to Friday
- 9am - 5.30pm*
- Field based role

**The role**
- To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
- To perform desk side support
- Complete builds and configuration to desk
- Complete part moves and changes
- Will carry out AV repairs and Printer repairs.
- Will be able to carry out IMAC projects
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
- Be Familiar with customer policies and processes where applicable
- To be approachable and accepting of Training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard
- Active SC Clearance required
- Knowledge of PC, Laptop, Printer & associated peripherals operation
- At least 3 years server experience is required
- Ability to maintain and support server hardware with relevant manufacturer accreditation's (Dell/HP/Lenovo etc.)

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