Volunteer Branch Support Coordinator
6 months ago
This role covers Wirral and surrounding areas.
Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.
**What is a Branch Support Coordinator?**
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.
**Why do we need you?**
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.
In recognition of our clients’ service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.
**What would you be doing?**
- Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
- Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
- Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
- Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
- Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring.
- Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
**What can you gain from this volunteering role?**
- Use your skills, knowledge, and life experience to benefit others.
- Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Better physical and mental health - studies show that volunteers live longer and experience lower levels of stress and depression
**What training and support would you receive?**
- Role specific training to prepare you for your voluntary role - confidentiality and boundaries, caseworker training, caseworker IT system training, volunteer management - case management and quality. This training would take approx. 1 day
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers.
- Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
- Support from SSAFA’s regional volunteering and operations teams.
- Regular meetings and local events to learn and share information.
- Reimbursement of out-of-pocket expenses.
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.
**What are we looking for?**
- Good written and verbal communication skills
- Time management and organisation skills
- Respectful and non-judgemental approach to others
- Understanding of the importance of confidentiality and boundaries
- Some experience of coordinating people
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
**Safer Recruitment**:SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
**References Required**:Yes. We will ask for two character references, this can
-
Volunteer Branch Fundraising Coordinator
6 months ago
Wirral, United Kingdom SSAFA Full timeThis role covers Wirral and surrounding areas. Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not...
-
Volunteer Branch Recruitment Coordinator
6 months ago
Wirral, United Kingdom SSAFA Full timeThis role covers Wirral and surrounding areas. Could you help your local SSAFA branch recruit volunteers in your area? You just some basic I.T and admin skills, patience, the ability to get on with a wide range of people and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Recruitment...
-
Volunteer Branch Publicity Coordinator
6 months ago
Wirral, United Kingdom SSAFA Full timeThis role covers Wirral and surrounding areas. Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you. **What is a Publicity...
-
Volunteer Branch Publicity Coordinator
6 months ago
Wirral, United Kingdom SSAFA Full timeThis role covers Wirral and surrounding areas. Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you. **What is a Publicity...
-
Volunteer Branch Fundraiser
6 months ago
Wirral, United Kingdom SSAFA Full timeThis role covers Wirral and surrounding areas. Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time. **What is a Branch Fundraiser?** As part of a local team, our fundraisers represent SSAFA at events, and in public. The...
-
Volunteer Caseworker
6 months ago
Wirral, United Kingdom SSAFA Full timeThis role covers Wirral and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what type...
-
Care Coordinator
6 months ago
Wirral, United Kingdom Helping Hands Home Care Full timeLocation: Wirral **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...
-
Property Coordinator
6 months ago
Wirral, United Kingdom Connells Group Full timeWe’re looking for a passionate **Corporate** **Property Coordinator **to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our **Property Coordinator, **you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in...
-
Property Coordinator
6 months ago
Wirral, United Kingdom Connells Group Full timeWe’re looking for a passionate **Corporate** **Property Coordinator **to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our **Property Coordinator, **you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in...
-
Little Lungs Peer Support Volunteer
6 months ago
Wirral, United Kingdom Koala North West Full timeAt Koala NW, our volunteer support is at the heart of what we do and we know how much our families appreciate the support our volunteers offer. **Koala North West's Little Lungs Service provides peer support and respiratory health information in Wirral and Cheshire West**. **Do you have experience of caring for a child with a lung related health...
-
Property Coordinator
6 months ago
Wirral, United Kingdom The New Homes Group Full timeProperty Coordinator We’re looking for a passionate Corporate Property Coordinator to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our Property Coordinator, you will provide property management and tenancy administration support services to branches, landlords and...
-
Administrator
6 months ago
Wirral, United Kingdom Care at Home Group Full timeWe are currently seeking an organised Administrator to work alongside out growing Complex care branch. You will work alongside the branch to ensure that all compliance checks and day to day business is managed efficiently. Allowing Care at Home Group to support the phenomenal growth that we are currently facing!! You will join a very experienced team within...
-
Care Coordinator
6 months ago
Wirral, United Kingdom Care at Home Group Full timeCare at Home Group are looking for a **dedicated and goal-orientated **case manager! We are looking for a **dynamic and passionate** team member who is looking to lead our branch to **an outstanding CQC** branch. We need **compassionate and committed** individuals to support a team of care workers who will provide care in the community and promote...
-
Customer Service/stock Volunteer
6 months ago
Wirral, United Kingdom North West Air Ambulance Charity Full timeOur Heswall (Wirral) store sells clothes, homeware, furniture, books, DVDs, and other pre-loved items. Our team prepare products for resale, sell merchandise, and accept cash donations from the public. All of this work is supported by a team of dedicated volunteers, committed to keeping us flying to save lives. **Ideally we are looking for support from...
-
Library Volunteer
8 months ago
Wirral, United Kingdom Wirral Borough Council Full timeThe Council is seeking enthusiastic, committed individuals who would like to volunteer and support the staff with a number of roles. IT Family History If you wish to apply for this role please download and complete the below Volunteer Application form and send to libraryvolunteers@wirral.gov.uk
-
Volunteer Home Visitor
7 months ago
Wirral, United Kingdom Blind Veterans UK Full timeCan you spare a few hours a week to brighten someone’s day? We are committed to supporting our blind veterans no matter where they are. Our community home visitors provide crucial social interaction for our veterans who can’t reach our centres, and can often feel isolated or lonely. By popping by once a week or fortnight to see a veteran in their area,...
-
Charity Trustee
6 months ago
Wirral, United Kingdom Autism Together Full timeAutism Together is looking to recruit two new Trustees to its board. If you are an enthusiastic professional with senior level experience, preferably at Board level, in areas including social care, finance and accountancy, human resources, fundraising, health & safety, and audit & risk, then we would like to hear from you. Successful applicants will be...
-
Volunteer Catering Assistant
8 months ago
Wirral, United Kingdom Change Grow Live Full timeOverview: We are looking for passionate and enthusiastic Volunteers to join our team. This role is ideal for someone who wants to make a positive impact in the lives of others. Nightingales Cafe is a unique community space dedicated to supporting individuals whilst on their recovery journey. We offer a warm, welcoming environment where visitors can enjoy...
-
Volunteer Catering Assistant
7 months ago
Wirral, United Kingdom Change Grow Live Full timeOverview: We are looking for passionate and enthusiastic Volunteers to join our team. This role is ideal for someone who wants to make a positive impact in the lives of others. Nightingales Cafe is a unique community space dedicated to supporting individuals whilst on their recovery journey. We offer a warm, welcoming environment where visitors can enjoy...
-
Administrator
7 months ago
Wirral, United Kingdom Care at Home Group Full timeWe are currently seeking an organised Administrator to work alongside out growing Wirral Domiciliary Care branch. You will work alongside the Wirral branch to ensure that all compliance checks and day to day business is managed efficiently. Allowing Care at Home Group to support the phenomenal growth that we are currently facing!! You will join a very...