Credit Controller

**About Us**

From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times.

And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end - our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it.

Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day we will continue to deliver that same executive service consistently, no matter where we are.

**About the Role**

The Credit Control team owns the remit to minimise the amount of Customer debt being owed to Addison Lee from our Business-to-Business (B2B) Customer base.

The larger Global, Key and Major account debt is collected by team members who work very closely with our Sales Account Management, Cash & Bank, Invoicing and Customer Experience team colleagues to ensure that we are all joined-up to co-own the debt position and the relationship with these Customers.

The role is key for the effective management of cash flow for our Working Capital needs DSO and Aged Debt reduction.

**Location**

The position is located at The Point, Paddington

**Reporting Lines**

This role reports to Billing & Collections Manager

**Hours**

Monday to Friday 9am - 5.30pm 37.5 hours a week

**Requirements**:
**Main Accountabilities**
- Make a positive contribution to B2B debt collection performance and service standards and targets achieved
- Manage a ledger with value ranging to £1.5m on monthly basis
- Manage dunning process
- Ensure the prompt and timely collection of overdue accounts
- Resolve queries in a proficient and timely manner
- Ensure credit and collection policies and procedures are adhered to
- Monitor debtor balances to ensure a reduction in debtors Days Sales Outstanding (DSO)
- Build relationships with Sales, senior management and Clients
- Perform account reconciliations and cash allocations of Client Accounts
- Ad-hoc duties required

**Key Stakeholders**
- Operational Finance teams - Invoicing, Fraud, Cash & Bank
- Sales - Account Management & Client Services**About you**
- Credit Collection experience - minimum 2 years
- Target driven
- Excellent telephone manner for outbound and inbound calls
- Pro-active with excellent time management skills and ability to prioritise a demanding workload
- Understand the needs of our internal and external Customers
- Excellent team player; approachable, confident and prepared to work in a lively environment
- Good communication skills with excellent spoken and written English
- Proactive and organised
- Numerate with strong analytical skills with excellent attention to detail

Intermediate / Advanced Excel Skills

**Benefits**

**In return for your efforts, you will receive**:
As well as a salary of up to £30,000, you'll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

**Equality and Diversity Information**

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.