Income Recovery Officer
3 weeks ago
Job description
**2 Full Time, 37 Hours Per Week, Permanent Positions**
**Salary - £24,496 to £30,151**
The Housing Income team is tasked with collection of rent and reduction of arrears for our 21,000 properties throughout the borough. Income collection is vital to ensure we are able to fund all housing related services for Rotherham Metropolitan Borough Council tenants.
Good numeracy and written skills
An ability to build and maintain relationships with tenants, colleagues and third parties
An ability to have difficult conversations with tenants in respect of money and have a firm but fair approach to all unpaid rent
An ability to interpret and follow policies and procedures
For more information on the responsibilities and required skills/ knowledge please see the first two pages of the attached job profile.
You will be required to work as part of a rota, between the hours of 8am and 6pm Monday to Friday and 8.30am to 12.30pm Saturdays.
For further information please call Robeen Abou El Ola on 01709 247347 or Louise Young on 01709 249582.
Skills needed - Analytical / negotiation / customer service / IT / data interrogation / problem solving / decision making / flexibility / communication
Would suit individuals from the following background: Housing/ Welfare / Sales / Credit Control / Customer Service / Financial Sector / Performance Background
A background in Income Recovery / Housing is not essential.
We are currently operating a hybrid working model with a combination of home and office-based working.
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. For further information, please visit our website.
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