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Intensive Tenancy Sustainment Officer

4 months ago

Trowbridge, United Kingdom Wiltshire Council Full time

**Salary**:£29,269 - £31,364

**Hours per week**:37 hours

**Temporary/Fixed term**:3 years

**Interview date**:8th February 2024

**_Housing - Empowering Housing Solutions for All in Wiltshire _**

Our Rough Sleeper Team is a frontline service that provides a holistic service to support individuals sleeping rough. It is a fast-paced environment at the forefront of delivering services to the public daily across the County.

The Rough Sleeper Intensive Tenancy Sustainment Officer works with a smaller case load to deliver the principles of Housing Led in our self-contained units. Using a trauma-informed approach, you offer practical and compassionate support to ensure a safe and positive experience for clients. This role helps clients to sustain their accommodation by addressing benefits, health, finances, and personal goals. You'll also handle challenging behaviour sensitively, ensuring both individual needs and service safety are balanced. Your aim is to help clients overcome the challenges of modern living after experiencing life on the streets.

Seeking a proactive, client-centered individual with the ability to handle challenging clients and build partnerships. You should possess knowledge of welfare benefits, budgeting, and an understanding of issues faced by homeless or vulnerable individuals. Strong literacy, communication, organizational, and IT skills are expected for problem-solving.

**Why us?**

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.***

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our **statement of commitment to equality and inclusion **.

**Disability Confident Employer