Commercial Lead

2 weeks ago


Bristol, United Kingdom Broadway Engineering Ltd - Bristol Full time

**About Us**:It’s an exciting time to be part of the UK’s aerospace sector. As the world recovers from the COVID pandemic, there has been a surge in global demand for air travel. The Broadway Group have a long-established reputation of supplying parts to aerospace OEMS across Civil and Military platforms.

As a Tier One supplier to Aerospace OEMs and Primes, Broadway Group is well positioned to take advantage of the growth in the aerospace sector. The Group has invested heavily in its capability and has two divisions, the first manufactures aero-engine components and the second focuses on aero-structure parts and assemblies.

**The role**: We are looking for an experienced Customer Account Manager to support with the Group’s ambitious growth plans and work with senior leadership to help deliver the strategy for the aero-engine side of the business.

Working as part of the Business Development team, the Commercial Lead is responsible for ensuring customer requirements and expectations are acted and delivered upon.

**Responsibilities**:

- Assist with contract negotiation, change management, ensuring appropriate pricing and protection is in place.
- Managing client delivery order books.
- Maintaining client portal data if appropriate and ensuring business systems are to date.
- Ability to analyse potential delivery concerns from data provided.
- Working closely with internal stakeholders to meet customer dates.
- Help develop and maintain a 100% delivery data and performance.
- Negotiating order book changes with client as appropriate; pull ins as well as push outs.
- Reacting promptly and appropriately to any customer concerns.
- Escalating client concerns or problems if required.
- Attend client meetings/progress calls as appropriate.
- Takes the lead on claims management
- You may be required to work alternative hours as required by the needs of the business
- You may be required to perform any other reasonable duties/specific projects from time to time and as directed by management.

**Skills & Experience**:

- IT literate preferably MS Office 365
- Excellent communication skills
- Ability to communicate confidently with employees and customers at all levels
- Ability to appropriately challenge all stakeholders whilst maintaining a good on-going relationship.
- Working knowledge of contracts
- Pro-active, ‘can-do’ attitude
- Aerospace industry background
- Knowledge of AS9100/ISO9001 quality systems
- Commercially astute
- Knowledge of ERP systems including Factory Master, Orchestrate
- Good working knowledge of manufacturing techniques and engineering processes

**Hours of Work, Remuneration & Benefits**
- Monday - Friday (Early Finish Friday)
- Competitive salary (DOE)
- 25 Days Annual Leave + Bank Holidays
- Company Pension Scheme
- Health Care Cash Plan
- DIS Benefit
- Employee Referral programme
- Enhanced Family Friendly Benefits
- Cycle to Work Scheme

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS5 7UH: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you require sponsorship to legally work in the UK?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Aerospace Industry: 1 year (required)
- Customer support: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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