Case Database Administrator

4 months ago

Lancing, United Kingdom Sussex Police Federation Full time

**PRIMARY FUNCTION**

To support the Branch in all areas of employee relations by providing all aspects of administrative support to ensure the department operates in an effective manner.

**RESPONSIBILITIES AND DUTIES**
- Responsible for liaising with Federation representatives by keeping a record of all welfare, equality, H&S and conduct related cases through local trackers.
- To have an overview of all cases, update the case database with contact from PSD, IOPC or the Force.
- Managing local trackers to ensure that representative’s cases are up to date and provide assistance as directed by the Secretary and Chair.
- Contact PSD, IOPC, the force for timely updates on cases and then update officers and Federation Representatives.
- Assist in communication in relation to cases between PFEW, Solicitors/Barristers, Officers and Federation Representatives.
- Ensure Federation Representatives, Officers, Solicitors, Barristers are aware of deadlines and stick to timelines set out in Police Regulations.
- Updating the Secretary and Chair on a weekly basis with new/open and high risk cases.
- Liaise with Federation members and representatives to arrange home/welfare visits and attend to take notes of the visit.
- Act as a point of contact for members to ensure that their queries are logged on the tracker and escalated to the relevant Federation representative.
- Dealing/Liaising with enquiries from Federation Representatives/Officers and updating Secretary & Treasurer and Chair.
- Ensure the careful handling of sensitive/confidential information and that information is filed correctly.
- Keep effective filing systems and accurate archiving of documents compliant with data protection procedures.
- Attend misconduct hearings and provide members with support and guidance.
- Advise representatives on the completion of C2s.
- Provide Admin Support to the Branch either in lieu of or to support the Admin Support Officer.

**Please note that these duties and responsibilities are not exhaustive and may be changed from time to time.**

**PERSON SPECIFICATION - knowledge, skills and experience,**

It is essential that the post-holder has the following:

- Is sufficiently computer literate to enable standard data input, retrieval and interrogation of Microsoft databases and standard software
- Has experience of competing priorities, working under pressure and to tight deadlines
- A demonstrable ability for accuracy with significant attention to detail, having regard to typing, filing and preparation of other paperwork in a timely manner
- Good interpersonal and communication skills.
- An effective telephone manner and is capable at taking accurate messages and highlighting and escalating priorities
- Excellent Customer Service manner with a strong focus on members satisfaction
- The ability to work on their own initiative
- Organisational skills and can prioritise work as demands change.

It is desirable that the post holder also has the following:

- Worked within a policing background
- Worked within a member services organisation
- Has an understanding of Police Pension schemes, in particular injury gratuity awards
- Has an understanding of Force policies and procedures
- Has worked in HR or Occupational health

Please note, this role is expected to be based in office.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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