Senior Account Handler

6 months ago

Maidstone, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden, Corporate & Commercial are on the hunt for a Senior Account Handler to supports their Team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. Offering professional advice to our commercial clients.

Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 3 days per week on average.

Overview_:_- Assist in achieving Group/Division client retention targets by providing an excellent level of service.- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).- Obtain renewal terms and present to client.- Produce and issue professional summaries and reports using Howden templates.- Issue renewal documentation in line with contract certainty.- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.- Prioritise and handle all work promptly and accurately.- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.- Produce accurate and professional documentation at all times using relevant Howden templates.- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.- Refer all queries that fall outside own experience, knowledge and authority to senior staff.- Liaise with and assist other branches and Group Resources as necessary.

Knowledge:
- Working knowledge of all the main classes of general insurance and the CII’s Coe of Ethics and GDPR.- Working knowledge of Howden product range, policy wordings and service standards.- Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to fain and required CPD points.

Skills_:_- Excellent level of technical insurance skills, to be assessed by regular in-house testing.- Accuracy and attention to detail.- Ability to process work quickly and efficiently.- Ability to prioritise work and meet deadlines.- Excellent client service skills.- Excellent level of negotiation and broking skills.- Excellent oral and written communication skills.- Ability to gather and analyse information from the client.- Ability to identify and respond appropriately to an individual client's level of understanding.- ability to persuade and influence others.

Qualifications_:_- Must have a minimum of 5 years’ experience in providing specialist advice in the insurance market.

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence

Our focus on being a people-first business has always been at the very heart of Howd

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