Apprentice Customer Device Administrator

2 weeks ago

Guildford, United Kingdom Babcock International Full time

**Employer Description**

Person Centred Software was founded in 2013 and we're on a mission to improve the lives of those living and working within social care settings through digital transformation. Whilst we might not be directly caring for people ourselves; we are driven by the knowledge that our solutions are actually making lives better and helping drive the quality of care. With over 20 years of experience developing technology for the care sector, we know passion creates the best opportunity for real change. Our growing teams in the UK and across the globe continue to help drive digital development in the sector.

**Job description**

Joining our devices team, you will help with all aspects of our device management.

**Duties will include**:

- Order Fulfilment: Configuring, assembling and packaging hardware orders.
- Stock Management: Updating internal systems to ensure stock levels are maintained and accurate.
- Returns Processing: Processing customers returns and diagnosing issues in line with warranty and returns guidelines.
- Customer Service: Following up on customer queries and ensuring an excellent service to our customers

**What can we offer you?**
- Salary (18,000)
- Hybrid working opportunities - this role will primarily be based in our office in Guildford with the opportunity to work from home occasionally
- Bonus scheme
- 25 days holiday
- Carbon neutral pension scheme
- Monthly company social events
- Regular company meetings
- Cycle to work scheme
- Staff discounts portal and Employee Assistance Programme

**What can we offer you?**
- Salary (18,000)
- Hybrid working opportunities - this role will primarily be based in our office in Guildford with the opportunity to work from home occasionally
- Bonus scheme
- 25 days holiday
- Carbon neutral pension scheme
- Monthly company social events
- Regular company meetings
- Cycle to work scheme
- Staff discounts portal and Employee Assistance Programme

**Brief overview of vacancy**

**Employer Website**

**Future Prospects**

This vacancy will become permanent upon completion of your apprenticeship.

**Skills required**

To be successful in this role you will need to be a hard worker with good communication skills.

**Qualifications required**

Desirable but not essential as functional skills can be completed alongside the apprenticeship.

**Personal qualities**
- Positive ‘can do’ attitude
- Motivated and driven
- Trustworthy and Reliable
- Punctual and Committed
- Good team player, but also able to use own initiative

**Things to consider**

As an Apprentice you will be included on a Level 3 Business Administrator Apprenticeship

Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once you have completed a minimum of 12 months training and the employer and Inspiro Regional trainer confirm you have met all the requirements of the standard you will be put through to the End Point Assessment. The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of apprentices to ensure you are fully competent in your role.

As an Apprentice you will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help you to meet the requirements of the new standards and will prepare you for the End Point Assessment.

**Job Types**: Full-time, Apprenticeship

**Salary**: £18,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Guildford, GU1 4LY: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 8133

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