Customer Service Advisor

3 days ago


Rochdale, United Kingdom Northern Employment Services Full time

Role and responsibilities of a Customer Service Advisor
- Processing all initial orders
- Ensuring all orders are inputted and monitored on the CRM system
- Producing all relevant carrier and export documentation
- Liaising with customers with delivery and order information and updates
- Arranging for all customer samples to be ordered and dispatched, liaise with the warehouse team ensuring this is carried out in a timely manner
- Updating all customer information and orders
- Contacting existing customers and advising of future orders, ensuring professional contact is maintained to continue a good relationship
- Liaising with suppliers worldwide

Working hours are

Monday to Friday, 8am - 5pm or 9am - 6pm

(flexibility may be required occasionally)

Rate of pay £25,000 per annum.

Skills and experience required
- 3+ years Customer Service experience
- Ability to communicate at all levels
- Experience with working within a manufacturing or supplier industry



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