Customer Service Advisor
3 days ago
Role and responsibilities of a Customer Service Advisor
- Processing all initial orders
- Ensuring all orders are inputted and monitored on the CRM system
- Producing all relevant carrier and export documentation
- Liaising with customers with delivery and order information and updates
- Arranging for all customer samples to be ordered and dispatched, liaise with the warehouse team ensuring this is carried out in a timely manner
- Updating all customer information and orders
- Contacting existing customers and advising of future orders, ensuring professional contact is maintained to continue a good relationship
- Liaising with suppliers worldwide
Working hours are
Monday to Friday, 8am - 5pm or 9am - 6pm
(flexibility may be required occasionally)
Rate of pay £25,000 per annum.
Skills and experience required
- 3+ years Customer Service experience
- Ability to communicate at all levels
- Experience with working within a manufacturing or supplier industry
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