Steward Supervisor

**Our Mission**:
At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it.

**Your Role**

**This is a full-time role working 37 hours per week**

**Key Responsibilities**:

- In conjunction with the management team, organize all staff requirements and rota’s for all necessary duties, under your remit.
- Resolve customer complaints regarding food service.
- Train employees in food preparation, and in service, sanitation and safety procedures.
- Observe and evaluate workers and work procedures to ensure quality standards and service.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training and conducting supervisory schedules and timesheets.
- Set up and clear up of events and functions, & provision of employee cover
- To implement and maintain highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
- To supervise the service of food and drink at each service point during the course of service.
- Be customer-focused at all times and conduct the service in a friendly and professional manner.
- Assist in the service at all times within the Department as requested, including front of house duties during busy periods.
- Advise management of any recommendations to style of service, menus, etc to ensure that the departments operation stays competitive and modern in its approach.
- Handling cash transactions and ensuring the correct cash handling procedures are followed in accordance with company procedure
- Maintain personal hygiene and appearance to a high standard
- Comply and assist in the promotion and implementation of the company’s policies and procedures.

**Key Requirements**:

- Previous management experience
- Two years’ experience in a similar environment
- Diploma in front line management.
- Ability to lead, motivate and form effective working relationships with team members
- Use of IT packages such as Word, Excel, stock ordering packages etc
- A keen interest in food and service. - Excellent communication and customer service skills.
- Flexibility regarding shifts and weekend work and ability to work on own initiative.
- Financial understanding of food and labour
- Commitment and self-motivation
- Good timekeeping
- Confident and business-like appearance
- Excellent English

**Aramark Northern Europe is an equal opportunities employer**

**WE DREAM. WE DO.**

**About Aramark**:
**Northern Europe - Our Mission**:**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet**:**
Northern Europe - About Aramark**: