Lead Customer Service Assistant-school Leisure

2 weeks ago

Birmingham, United Kingdom Vivify Venues Full time

This role comprises **evenings, weekends**, and **school holiday camps**

**Contract Type**:part time, 10 hours, permanent

**Address**: Harborne Rd, Birmingham B15 3JL

**Job Purpose**:To welcome our Hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy their visits.

**Report to**:Regional Operations Manager

**Role and Responsibilities**:

- To deliver a world class experience for our community hirers, ensuring all customers receive a positive and rememberable experience.
- Assist with the setting up of rooms for lettings & other school related events.
- Ensure that the Health & Safety Guidance is always adhered to and report any hazards or faulty equipment via our company platform.
- Undertake light cleaning duties to ensure that the school’s premises are always left as found.
- Completion of training modules, aiding the understanding and knowledge of the role, such as Manual handling, Safeguarding and fire safety.
- To complete all Health and Safety checks due diligence throughout the shift to ensure the high standards of the school, ground and environment are maintained.
- Unlock & lock the school whilst ensuring the security & safety of the site.
- Due to the nature of our business, you may be asked at times to complete other duties and responsibilities to support the school and the team.

**Behaviours / Experience**:
**Our Community Host Need to be**:

- Of an outgoing personality, with a positive mindset.
- Competent with administrative duties.
- Organised - to ensure we provide the best customer experience to all our hirers.
- Have the desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities.
- Passionate about making a difference within the community.
- A great communicator with all staff within Vivify, the School stakeholders and Community Hirers
- Flexible - to be able to adapt to amended bookings.

**Our Community Hosts need to behave**:

- With confidence when communicating to all hirers.
- With a professional and positive attitude.
- With enthusiasm, energy, and a positive outlook.
- With passion for your role, the Community Purpose, and the Company.
- With drive and determination to succeed in the role.

**Process**:
2. We will contact you for a short interview

3. If you are successful, we will be starting the onboarding and **Enhanced DBS checks **(all funded by the company)

4. Start day and training

**Safer Recruitment Policy.**

This role requires us to run **a DBS check **before starting your first day.

**Job Types**: Part-time, Permanent
Part-time hours: 10 per week

**Salary**: £10.50 per hour

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- This is a lone working role and, by law, any employee must be aged 18 or over in order to qualify for a lone working role. Do you qualify to be a lone worker?
- This is an on-site role, how do you plan to commute to the site?
- Do you have a National Insurance Number?
- How long do you take to commute to the site?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Harborne

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