Service Dispatcher

**LOCATION: Remote, Training in Towcester**:

- **TYPE: Full Time, Permanent**:

- **SALARY: Competitive Salary**:

- **REFERENCE NO: 1758**

**About the Role**: We have an exciting new Service Dispatcher role that we are working on for a global engineering company who are the world’s leading intralogistics solutions provider. Our client offers an array of benefits to include:

- Competitive salary
- Remote working (Training in Towcester)
- 25 days holiday + bank holidays
- Clear routes of progression
- Enhanced company pension
- And much more

As the Service Dispatcher you will be responsible for the coordination, organisation and monitoring of service activities. Focusing on the whole cycle of maintenance deployment in line with customer satisfaction and SLA.

Your main responsibilities will include:

- Planning, dispatching and managing service engineers including providing documents required for the service
- Liasing between customers and the service team
- Supporting technical investigations and completing technical preparation
- Evaluating and processing CMMS reports, triggering further action if needed
- Monitoring compliance with quality management, risk assessments, occupational safety regulations and technical requirements
- Commissioning of services for external subcontractors with corresponding invoice verification
- Billing chargeable services

**Requirements**: As the service dispatcher you will need:

- Technical background knowledge of automation or engineering
- Understanding of maintenance processes
- Advanced skills with MS Office, Salesforce and planning tools
- Basic commercial awareness and business knowledge
- Advanced Polish speaking is desirable

**About Us**: Wills Consultants is an independent recruitment consultancy specialising in engineering, finance and office professionals. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Industrial equipment: 1 year (preferred)

Work Location: Hybrid remote in Towcester

Reference ID: 1758