Community Ambassador

**_Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business._**

**_
Wildanet, building careers from the Southwest to anywhere._**

**Job Title**: Community Ambassador

**Benefits**: Company Pension/ Employee Assistance Program for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

**Location**: Liskeard Office and travel across Cornwall & Devon.

**Salary**: £27,000 per annum, with access to pool vehicles for travel. Commission (to be discussed at interview)

**Role Purpose**: The primary purpose of the Community Ambassador is to secure the company’s growth with engaging and warming up a potential go live town across Cornwall and Devon by generating brand awareness and leads to feed the sales channel.

**Main Responsibilities**: The Ambassadors are responsible for contributing to the wider teams objectives and delivering and driving leads and community engagement, and being the face for the Wildanet brand within the pre-selling stages of our sales release program.

**Key Activities**:
While duties and responsibilities will vary, they typically include:

- A solid background in sales and Driving customer engagement across events, shows and door to door.
- Manage your own sales performance, aiming to meet or exceed targets.
- Attend team meetings and share best practice with colleagues.
- Demonstrate ability to plan, engage and execute community scheduled activity with the aim to boost the Wildanet Brand
- Present a willingness to learn.
- Confident on systems with experience of Word, Excel and Outlook.
- Be committed, professional, reliable, target driven and ambitious.
- Excellent /confident verbal and written communication skills.
- Have a can-do attitude and the desire to deliver a quality service to customers.
- Understand the importance of community engagement and understanding how to drive the local community to engage with a brand
- Be enthusiastic about sales and a team player.
- Capable of learning and keeping up to date on our product offerings.
- Helping customers find pre-contract solutions.
- Work with the Marketing and Community Liaison team to build launch events.
- Ensuring quality and compliance standards.
- Meeting and exceeding operational sales targets consistently.
- Demonstrating and enforcing company standards and brand values.

**Essential Person Specification**

**Knowledge**:

- MS office & CRM knowledge
- Internet & social networking understanding
- Knowledge and understanding of the importance of community engagement at door to door, event & community level
- Understanding of the importance of delivering exceptional customer service
- IT knowledge (desirable)

**Skills/Attributes**:

- Strong customer engagement experience & be passionate about sales, with a desire to exceed all sales targets
- Ability to multitask using relevant systems
- A high level of self-motivation and ambition
- Customer centric
- High level of resilience
- Ability to think creatively
- Drive profitable opportunities
- Be proactive and create positive experience for others
- Ability to work independently as well as part of a Team
- Self starter
- Confident in ability of door-to-door customer conversations
- Positivity
- Excellent computer skills (desirable)

**Experience**:

- Proven track record of hitting targets
- Presenting and talking to groups and potential customers
- Demonstrable experience of planning & running local events
- Experience of sales performance culture
- Experience of building relationship with communities
- 1 years sales experience (desirable)

**Qualifications**:

- Driving licence essential
- Good level of education

**Circumstances**:

- This role will involve travelling throughout Cornwall or Devon where required
- Performance against profitable revenue targets,
- Interaction with all types of customers
- Work with others to achieve Lead Team targets and goals
- Professional dress code applies
- Evening and weekend might be required and where applicable overnight stays