Customer Service Executive

2 weeks ago


Welwyn Garden City, United Kingdom Osborne Appointments Full time

**Customer Service Executive**

Do you have excellent communication and listening skills?

Do you enjoy building and maintaining new/existing customer relationships?

If so, Osborne Appointments are currently recruiting for a**Customer Service Executive** for our successful client in Welwyn Garden City on a permanent basis.

Welwyn Garden City

Monday - Friday

£24,500

**Customer Service Executive - Benefits:
- Pay increase after successful 6-month probation period
- Free company parking
- 26 days annual holiday + bank holidays
- Pension scheme
- Life insurance
- Salary income protection

**Customer Service Executive - Main Duties:
- Attend production meetings ensuring the information is actioned and communicated to the relevant department and customers.
- Chasing pre-payment orders.
- Communicating with customers to ensure call off orders are scheduled correctly.
- Host weekly/monthly review meetings with Key Customers.
- Onboarding of new customers.
- Build relationships with relevant sales reps for your Key Accounts.
- Ensure sales are updated in relation to stock issues/rescheduling.
- 1st point of contact for all allocated Key Customers from order start to finish.
- Answering the phone and dealing with any queries you can help with or passing onto the relevant department.

**Customer Service Executive - Key Skills:
- Excellent attention to detail.
- Strong interpersonal skills are required to develop rapport and build relationships with new/existing customers.
- Methodical approach to your work ensuring high accuracy of right first time.
- Ability to effectively and confidently handle any occurrence of conflict; demonstrating active listening and empathy skills.
- Ability to multi-task and use various systems whilst engaging with customers over the telephone.
- Strong technical aptitude to understand the range of products and services and utilise this knowledge to best serve the customer.
- Understand the business operations within the company and the industry competitive environment.
- Thrives at working under own initiative/minimum supervision; whilst having the maturity to seek support.

**_


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