Service Desk Analyst Sc Cleared 5 Days Onsite

3 weeks ago


Hemel Hempstead, United Kingdom Sanderson Full time

Looking for an experienced and self-motivated **Service Desk Analyst / Support Desk Engineer** to provide 1st line reporting and proven customer service skills. You would be working for an organisation that is well known across the communityfor treating their employees well and having a great atmosphere to work within.

**This role requires active SC clearance**.

**Shift work doing 14 X 12 hour shifts in a 28 day pattern.**

**Rate = £360 Inside IR35**

**Responsibilities**:

- Co-ordinate and manage Major Incidents during nights and weekends when on shift
- To be able to co-ordinate all parties during major problems and outages, ensuring actions are taken and users are updated on a regular basis
- Ensuring that problems are escalated to Support or Management as required.
- Produce shift and online daily reports highlighting the points for attention for escalation.
- Ensure scheduled changes are implemented / backed out as per instructions.
- Monitoring of batch, calling support and logging details as appropriate.
- Monitoring systems and highlighting anomalies

**Essential Skills**:

- Experience of Major Incidents and understanding of the management process
- Good organisational skills
- An appreciation of when to take decisions and when to escalate
- Proven customer service skills, and experience of dealing with difficult customer issues
- A positive attitude towards teamwork
- Ability to work to tight timescales and under pressure.
- Good understanding of processes and procedures and the important way in which they contribute to the ROC environment.

Any further queries - please contact me at



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