Automotive Service Advisor

3 weeks ago

Tameside, United Kingdom JP Recruitment Agency LTD Full time

**Experience in the car industry is essential.**

**JP Recruitment currently have an opportunity for an experienced customer service advisor to work at our clients car dealership based in Tameside. You will be the main point of contact for clients and customers.**

**Experience in the car industry is essential.**

**Duties**:

- To manage all customer interactions on behalf of the company
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of the work required and agree time frames
- Manage the handover and administration of customer vehicles
- Explain the work carried out on vehicle, ensuring customers full understanding and authorisation
- Manage any necessary liaison with department manager regarding customer dissatisfaction
- Understand and follow brand service requirements
- Maintain product knowledge on the full product range
- Maintain relevant systems ensuring accuracy at all times
- Accurately complete job cards and reports, including any descriptions of faults reported by the customer

**Working hours**:

- 8am - 5pm

**Salary**:

- **26k - 32k - **Depending on experience

**Experience in the car industry is essential.**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: One location

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