Lettings Assistant

4 weeks ago


Mansfield, United Kingdom Nottingham Community Housing Association Full time

**Lettings Assistant**

**Edwinstowe**

**£22,384 - £26,289 per annum**

Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive team within Homes and Wellbeing as Your Home Lettings Assistant.

Have you got experience of working in social housing or a lettings environment? Are you enthusiastic about people and improving lives of others? We want to hear from you

Your Home provide a consistent, customer-focused service to allocating available homes across our ASH, Market Rented and Almshouse Tenures. We provided administration support to our Care and Support tenures including creating sign up packs and digital signups. We currently work with 33 Local Authorities with whom we are partnered with their Choice Based Lettings schemes. NCHA have an impressive development programme and the Your Home Team are responsible for the allocating of all new build homes available forrent.

As Your Homes Letting Assistant, _some of your key duties and responsibilities may include but are not limited to:_
- Providing a comprehensive administration function to the team to assist with managing the advertising and allocations functions of a large number of general needs, market rent and care & support properties across the East Midlands area.
- Being the first point of contact for customers looking for support and advice.
- Supporting the team with our property vacancies from collating rent and property details for accurate advertising to producing sign up packs ready for the Community and Your Home Coordinators to complete the sign up.
- Taking tenancy terminations and following our processes for ending tenancies in a timely manner.
- A large part of the role will be spent entering CORE logs onto the CORE data system. You will be working closely with our Community and Allocations Coordinators and the other Lettings Assistants.

**_What we require_**

We have flexible working, but our office hours are 8.30 - 4.30 with an hour for lunch, Monday to Friday at our new office in Edwinstowe, part of the Edwinstowe House Business Centre. You would be expected to work the majority of your hours during the officehours times to be available to deal with customer enquiries. Flexible working is not a way to permanently change your working pattern. We also operate an agile working system. You will receive a mobile phone and laptop and will be able to work from home for2 days a week if you wish. If you prefer being in the office, working alongside your colleagues everyday then this is fine too.



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