Reservations Assistant

We currently have an exciting opportunity for a **Reservations Assistant **to join the New Forest Hotels team based in Lyndhurst**. **You will join us on a permanent basis, and in return, you will receive a rate of **up to** **£11.65 per hour.**

At **New Forest Collection** our purpose is to enrich the lives of those within our community by providing the best New Forest Hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings.

As a collection of hotels, we provide our teams with the opportunity to work across our venues giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mind-set which is highlighted in our core values:
Be BRAVE, take ownership

Collaborate together as a TEAM

Develop, NURTURE and care

Be OPEN and communicate honestly

**Benefits of joining us as our **Reservations Assistant**:

- 20 days holiday per year (pro rata), plus a duvet day on your birthday (contracted roles only)
- Fantastic career development and training opportunities
- Free staff parking
- Other benefits including, private healthcare discounts, employee discounts across the Collection, yearly team celebration, discounts at our sister resort in Cyprus, discount for family and friends.
- Access to ‘My Physical Wellbeing’ - A huge range of expert support and resources help - 24/7 access to GP (phone, video and message), Hundreds of fitness, yoga, cooking and meditation videos, Exclusive Gym discounts at over 2,500 gyms

**Our Reservations Assistant will be**:

- Processing, amending and updating event bookings as required.
- Support and attend exhibitions and showcase events
- Produce quotations and written confirmation to all clients

**Our ideal Reservations Assistant will bring**:

- A practical and confident approach to problem-solving
- A strong work ethic and willingness to learn
- GCSE level of education
- Previous experience in a customer-facing role or in a role dealing with customers over the phone

**As our Reservations Assistant you will be**:

- Friendly, confident and passionate about providing fantastic customer service to our guests
- A team player will and able to help out where needed and support colleagues
- A confident telephone manner
- Motivated by meeting targets and goals
- Available to work between the hours of 9am-5pm Monday to Saturday

**Are you the one?**

Our venues are remote in location so your own transport is essential.