Cgemjp00199573 - Loan Iq Ba Operations

2 weeks ago

Manchester, United Kingdom Experis LTD Full time

Role Title - Loan IQ BA (Operations)
Location - Knutsford - required on site 1-2 days a week as per projects request, remaining is remote work
Duration - 12 Months
'The Global Loans Operations team within the ICG organization is looking to expand and formalize its existing training framework including establishing virtual sessions, developing recorded training sessions, and deploying a train-the trainer structure. Therole will ensure that there is a consistent global training program built, deployed and modified over time as processes, procedures, and tools change. A controlled framework will be built to ensure any changes to the training program go through a proper reviewand approval process that is scalable and auditable.

**Responsibilities**:
Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware.
Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
Streamline, consolidate and standardise learning and development processes where possible.
Create instructor-led materials, web-based training and tools to provide complete training offering required for managers, checkers and other specialised roles.
Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
Identify and close gaps in procedures and existing training with continuous improvement over time.
Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
Ensure all learning events are tracked via our Learning Management System (LMS) and generate meaningful and user-friendly reports and metrics.
Skillset:

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