General Assistant

3 days ago


Bath, United Kingdom The Roseate Villa Bath Full time

The Roseate Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. The Roseate Villa Bath is an intimate, luxury Bath hotel offering 21 exquisitely appointed rooms and suites.

We are now looking for a full time General Assistant ready to join a young and dynamic team for our luxury upscale cocktail bar.

**What we are looking for**:
We are looking for a passionate General Assistant who can confidently deliver exceptional, 5 star service to guests. At the same time, our General Assistant will have the mixology, cocktail and wine knowledge in order to deliver an outstanding product and guest experience. Training offered on site.
- Exceptional service standards
- Outstanding attention to detail.
- Ability to deliver warmth, charm and hospitality which will engage the guests and the team
- Real pride and passion for what you do, with the ability to build rapport and long term relationships with guests.
- Overall you will have bags of personality, enthusiasm and a can-do attitude.

**Key Responsibilities**:

- Ensuring a professional, friendly and courteous service to all guests.
- Delivering a warm welcomed and taking food & drink orders accurately.
- Being familiar with product offering (i.e. the menu, beverages on offer, wine list, etc).
- Serving guests’ orders efficiently and in accordance with the bar’s standard of presentation.
- Closing up duties - clean up and set up for the Breakfast
- Morning shifts including checking in and out guests and helping with breakfast
- Taking the breakfast orders/helping with check-ins if necessary
- A strong knowledge of cocktails, whiskey and general spirits as guests come to the bar and lounge to relax and indulge in the amazing hospitality the hotel offers. Training offered on site.
- Must be courteous and focused on providing a consistently high standard of customer service.
- Must be standards driven and detail-orientated.
- Must have the ability to multi-task in fast-paced environment.
- Must have a good command of English.
- Must have excellent self-presentation.
- Barista & cocktail skills and strong wine/beverage knowledge would be advantageous.

**Package benefits**:

- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends
- Rewards for length of service

INDFOH


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