Communication & Engagement Officer

3 weeks ago

Bath, United Kingdom NEC Software Solutions Full time

Company Description
Come join us and make a difference in the world
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery.
The Bath & NE Somerset, Swindon & Wiltshire Diabetic Eye Screening Programme (BSW DESP) provides retinal screening clinics and image grading to people with diabetes.. We are commissioned by NHS England & Improvement to provide retinal screening on behalf of the NHS and our service is compliant with the National Service Framework (NSF) and National Screening Committee (NSC) guidance, standards, and objectives.
**Job Description**:
NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery.
The Bath & NE Somerset, Swindon & Wiltshire Diabetic Eye Screening Programme (BSW DESP) provides retinal screening clinics and image grading to people with diabetes across those areas - our main office is based in Bath. We are commissioned by NHS England and NHS Improvement (NHSE&I) to provide retinal screening on behalf of the NHS and our service is compliant with the National Service Framework (NSF) and National Screening Committee (NSC) guidance, standards, and objectives.
By focusing on the needs of the service user we create bespoke solutions to meet the demands of those we serve. We tailor all service provision according to the locality and not to a set specification. Our service provision is designed to meet and where possible exceed national and local standards and objectives.
We are very open to speaking with recently graduated marketing professionals, or individuals with some commercial communications experience.
The Communications and Engagement Officer will be responsible for communications, promotions and building relationships with service users and stakeholders. They will drive engagement activities with GP practices, healthcare professionals, community groups and charities to promote diabetic eye screening within marginalised communities. This is intended to increase understanding of the importance of screening with service users and wider communities, increase uptake of appointments - particularly for those who frequently do not attend. They will also gain feedback from our service users and act on that to ensure voices are heard and appreciated, sharing this with managers and teams.
Main Accountabilities
Improve knowledge of the importance of eye screening in diverse or marginalised communities supporting using promotional activities and campaigns.
Be a strong presence on all social media platforms, edit and maintain all pages, seek new pages to like and follow, interact with CCGs, GPs, pharmacies, health pages and community groups.
Attend monthly engagement team meetings to share best practice and progress reports.
Attend quarterly Programme Board meetings to showcase engagement projects.
Establish productive links with community health support groups such as Social Prescribers, Healthwatch, Diabetes UK, LMC, GP Forums and diabetic specialist nursing teams.
Working alongside the Central Administration Team, monitor clinic booking performance to ensure all clinics are fully utilised and waiting lists are kept to a minimum in higher demand areas.
The Communications and Engagement Officer supports the Programme Manager to reduce barriers to screening and help reduce health inequalities for our service users.

**Qualifications**:
Keys Skills and Experience
Excellent Communication experience, including face to face, remote and direct.
Experience with Data Analysis - particularly focussed on Microsoft Excel.
Competent IT Skills and Knowledge
Ability to work under your own initiative and priorities tasks using problem solving skills.
Confident, professional presentation and public speaking skills.
Experience of using social media in a commercial setting, running promotional event

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