Customer Service Advisor
5 days ago
**Company Intro**
**Established in 1985 & being an early adopter of ecommerce in 2006, Kiddies Kingdom has grown to be the UK's No1 Online Baby & Nursery specialist. Still a very much family owned business, we are big enough to cope but small enough to care. We don’t just want to offer our staff jobs, but careers. Why not join us and play your part in making Kiddies Kingdom the nations ‘go to point’ for baby shopping**
**Job Purpose & Spec**
- **Ensuring a great customer experience is delivered at every touch point.**:
- **Taking calls from customers, taking Ownership of the call**:
- **Raising support tickets to enable tracking and resolution of the customer request**:
- **Investigating and resolving customer complaints then closing support ticket**:
- **Maintaining and updating the CRM database and customer service databases**:
- **Escalating inquiries to the appropriate team, when necessary**:
- **Checking product or service availability**
**Assisting customers with registration or account creation**
- **Passing customer feedback onto the product or sales team to improve the organisation’s offerings**:
- **Raising claims with couriers for lost or damaged packages**:
- **Raising refund requests**:
- **Process cancellations**
**Person Specification/Skills**
- **Good Customer Service Skills**:
- **Ability to develop and maintain good relationships at all levels**:
- **Driven to deliver performance and results**:
- **Customer focused**:
- **Open minded and able to embrace and influence change**:
- **Excellent oral and written communication skills**:
- **Planning and organizing skills**:
- **Initiative and decisiveness**:
- **Able to work under pressure and to tight deadlines**
**Staff Benefits**
- **On Site Parking**:
- **Staff & Family & Friends Discounts**:
- **Company Events & Outings**
**Working Pattern**
- **Long Term Permanent role**:
- **Monday - Friday**
**Shift Options**
- **Full Shift (9pm-5:30pm) - 30 Mins Lunch**
**40 Hours per week**
**Job Types: Full-time, Permanent**
**Salary: Up to £18,500.00 per year**
**Job Types**: Full-time, Permanent
**Salary**: £18,500.00 per year
**Job Types**: Full-time, Permanent
**Salary**: Up to £18,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (required)
-
Customer Service Advisor
7 months ago
Dewsbury, United Kingdom Juice Personnel Full timeCustomer Service Advisor- Key role information - Date added: 21-11-23 - Hours: Monday to Friday 37.5 hours 08:30 - 16:30 - Wage: £10.42 - Sector: Commercial - Location: Dewsbury **An exciting opportunity...**: **Customer Service Advisor**: Juice are currently recruiting for one of the largest parcel distributors in the country due to them experiencing...
-
Experienced Customer Service Advisor
7 months ago
Dewsbury, United Kingdom The Sofa Shop Group Full timeAre you an experienced customer **service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a **Customer Service Advisor. - Company: The Sofa Shop - Location: Dewsbury WF12 9HU, United Kingdom - Position: Customer Service Advisor - Employment Type:...
-
Customer Experience Advisor
3 months ago
Dewsbury, Kirklees, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Dewsbury, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Advisor/administrator
6 days ago
Dewsbury, United Kingdom SKT Welfare Full time**Customer Service Advisor - Call Centre** We are currently looking for outgoing individuals with great communication and people skills to join our SKT Welfare Call Centre Advisor team. Teamwork makes the dream work and SKT Welfare are looking for passionate individuals who seek a dynamic and rewarding career and are able to work in demanding fast-paced...
-
Customer Care Advisor
7 months ago
Dewsbury, United Kingdom Shackletons Ltd Full timeCustomer Care Advisor **About Us** At Shackletons we are more than the makers of furniture - we are a family. We have been handmaking furniture for senior living and care for over 60 years. Shackletons aim is to be the market leader in service, product innovation and reputation. Our Customer Care team are pivotal in helping us reach this aim. Due to...
-
Automotive Service Advisor
3 days ago
Dewsbury, United Kingdom aka Recruitment Full timeAs aka Recruitment continue to work with a longstanding client of ours whilst they expand their Service team, we are delighted to bring you this Service Advisor role! Working for a state of the art Main Dealership in Dewsbury you will be working with a superbManagement team who with guide and develop your skill sets forward **Job Duties Include**: -...
-
Customer Advisor
7 months ago
Dewsbury, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 9.00pm** **£10.60 per hour** **B&Q **Dewsbury** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...
-
Customer Service Advisor
2 days ago
Dewsbury, United Kingdom Reed Business Support Full timeWe are currently recruiting on behalf of our Key Client based in Dewsbury who have an urgent requirement for a temporary Customer Service Administrator (initially up to 12 months) - immediate start You will be working within a busy (friendly) Customer Service team providing additional support. The hours of work are Monday - Friday 40 hours - flexible...
-
Customer Service Consultant
6 days ago
Dewsbury, Kirklees, United Kingdom 360 TALENT LONDON Full timeAbout 360 TALENT LONDONWe are seeking a skilled Customer Service Advisor to join our team at our new store in Batley, Leeds. As a valued member of our luxury home décor team, you will provide exceptional customer service and support the sales team in meeting targets.Key Responsibilities:To deliver personalized service to customers, helping them find the...
-
Customer Service Administrator
6 days ago
Dewsbury, United Kingdom Lucy Walker Recruitment Ltd Full time**What you will be involved with**: - Resolving delivery queries and liaising with couriers or the warehouse as needed. - Processing returned orders and handling returns to customers. - Processing credit requests or possible refunds. - Working with the other Customer Support Advisors to offer support with their work and to their customers. - Any associated...
-
Customer Service Liaison
2 weeks ago
Dewsbury, Kirklees, United Kingdom 360 TALENT LONDON Full timeJob OverviewWe are seeking a highly skilled Client Advisor – Part-Time (25 Hours) to join our team at 360 Talent London. As a key member of our store team, you will be responsible for providing exceptional customer service and sales support.About the Role:You will work closely with customers to understand their needs and preferences, offering personalized...
-
Customer Follow Up Advisor
3 days ago
Dewsbury, United Kingdom Stoneacre Motor Group Full time_**About Us**_ - **Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.**_ - **We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and...
-
Customer Service Administrator
2 weeks ago
Dewsbury, United Kingdom Lucy Walker Recruitment Full timeOur client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth. They are a small family led business and are a clear market leader within their sector and are looking to add a Customer Service Administrator to their successful, busy, and stable...
-
Customer Service Administrator
3 weeks ago
Dewsbury, United Kingdom CV-Library Full timeOur client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth. They are a small family led business and are a clear market leader within their sector and are looking to add a Customer Service Administrator to their successful, busy, and stable...
-
Customer Service Advisor
6 days ago
Dewsbury, United Kingdom Wilsons Underlays Ltd Full timeIn addition you will gain a variety of skills in several areas of the business, assisting transport, accounts, order processing and tasks as directed by the office manager, carrying out an array of administrative duties within the workplace. **Days**:5 Days Per Week Monday - Friday **Times**:8:30am - 5:30pm **Requirements**: A fantastic and exciting...
-
German Speaking Customer Service Representative
7 months ago
Dewsbury, United Kingdom French Selection UK Ltd Full timeFRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Dewsbury **Salary**: up to £25,000 per annum Ref: 4199CG A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in producing...
-
German Speaking Customer Service Representative
7 months ago
Dewsbury, United Kingdom French Selection UK Ltd Full timeFRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Dewsbury **Salary**: up to £25,000 per annum Ref: 4199CG The company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in...
-
Trainee Volvo Service Advisors in Leeds
1 week ago
Dewsbury, United Kingdom Steer Development (Oxford) Ltd Full time**AN EXCITING CAREER -Up to £30,000 OTE** **Would enjoy a career in the Motor Industry?** Here is your chance to join one of the UK’s leading Motor Retailers - we are looking for **Trainee Service Advisors to join their friendly team in Leeds** **A genuine offer of no previous automotive experience is required, we provide all the training to support...
-
Customer Advisor
5 days ago
Dewsbury, United Kingdom Kirklees Active Leisure Full time**Role Description**: Applicants must be able to work the below rota: **Week 1** Friday - 13:45-22:15 **Week 2** Friday -15:45-22:15 Saturday - 07:30-15:00 Sunday - 07:30-15:15 Are you friendly, out-going and generally a 'smiley' person? Can you be counted on to provide an exceptional level of customer service at the reception desk? We are looking for...
-
Customer Advisor
5 days ago
Dewsbury, United Kingdom Kirklees Active Leisure Full time**Role Description** Applicants must be able to work the below rota: * Week 1* Friday - 13:45-22:15 **Week 2** Friday -15:45-22:15 Saturday - 07:30-15:00 Sunday - 07:30-15:15 Are you friendly, out-going and generally a 'smiley' person? Can you be counted on to provide an exceptional level of customer service at the reception desk? We are looking for...