Customer Service Advisor

5 months ago

Scarborough, United Kingdom Mainline Menswear Ltd Full time

**Customer Service Advisor**

Mainline Menswear are a leading online retailer of men’s designer clothing in the UK. Based in Scarborough, North Yorkshire we are currently looking for an experienced individual with excellent time management and communication skills. You must have a positive attitude and be able to work independently to meet varying targets reporting into the Customer Service Manager. Customer service is our passion and we provide a high standard of in house service across various functions to our large customer base.

**Shift Pattern**
**Shift 1** - Working 5 days out of 7, every Saturday with Sunday and a day off in the week to supplement the Saturday shift. Hours between 8am - 6pm, Saturday is a 9am - 5pm shift. Total of 40 hours per week.

**Shift 2** - Working 5 days out of 7, Monday to Friday with 1 in 4 Saturday's and a day off in the week to supplement the Saturday shift. Hours between 8am - 6pm, Saturday is a 9am - 5pm shift. Total of 40 hours per week.

**Essential Duties and Responsibilities**:
1. Answering telephone calls, providing support and the best outcome to customers using an internal bespoke built systems

2. Setting up customer orders, taking payments and Dealing with Customer returns exchanges

3. Dealing with exchanges.

4. Tracking parcels and liaising with couriers to follow up deliveries when required.

5. Measuring garments to provide accurate sizing for customers.

**About you**

1. Required to work weekends & bank holidays as on a rota basis

2. PC Literate

3. Good communications skills and the ability to remain calm and operate efficiently under pressure

4. Friendly, outgoing manner and well organised with excellent attention to details

5. Happy to work as part of a team but also able to work alone on individual tasks.

**Requirements**:
Previous experience of no less than 1 year (preferred)

Previous experience within a similar customer service environment (essential)

Previous knowledge of Adyen, Paypal, Klarna & Amazon payment programs/systems (desirable)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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