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Customer Care Assistant

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Birkenhead, United Kingdom McDonald's Full time

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.
As well as a competitive hourly rate of pay you can receive a wide range of great rewards and benefits which can include:

- Free meal whilst working
- Annual pay related performance review
- Employee Discount Card with discounts or cashback at hundreds of well-known retailers
- Private Health Care with AXA PPP after 3 years’ service
- Flexible Scheduling
- Opportunities for training, development and promotion
- 28 days holiday (pro rata for part time)

Guaranteed Minimum Hours Contracts available that range from 4 to 40 hours per week

Position Requirements

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.