Student Success Progression Advisor

**About the Job**

The Student Success Progression Advisor is responsible for supporting students’ study progression and ensuring student retention from the commencement in their online program through to completion, by promoting continuous study to achieve graduation in a timely manner.

With a strong retention and student success mindset, the Student Success Progression Advisor takes ownership students across a portfolio of programs and build trusted relationships. This role is highly proactive with monitoring students’ study progression, understanding students’ individual needs and concerns, offer students with advice, tools, services, and act as a coach to support continuous study and graduation planning. The Student Success Progression Advisor also encourages any further study opportunities for students, such as award upgrade.

Student Success Progression Advisor works closely with the Student Success Information team to ensure students receive high-quality and timely administrative processing and information about their program and online learning experience.

**Why Pearson Online Learning Services**

POLS Australia partners with leading Australian Universities and assists them to acquire and retain students for online programs that deliver scale and accessibility through a flexible and highly desirable student experience. POLS Australia provides online learning services including marketing, student recruitment, learning design and development, teaching delivery, training and ongoing student support. Every member of our team responds positively to breaking new ground and are willing to challenge current practice and to be challenged themselves.

**To be successful, you will have the following skills and experience**

**Mandatory**
- Experience in customer services/ account management/ call centre environments where retention is the key performance indicator. Experience with customer/ student centric processes and support levels
- Experience building relationships with customers and/or students, and internal stakeholders, through excellent communication skills and proficiency with Microsoft Office and IT systems
- Effective team player who is keen to drive their own success and the success of the students
- Ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds

**Preferable**
- Higher Education experience and/or knowledge of the Australian education sector
- Proven experience achieving in a sale as a service role
- Experience in Salesforce CRM

**Our purpose**: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

**Our company**: Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

**Flexible working**: Pearson is committed to hybrid working practices.

**Diversity**: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

**Job**: LEARNING DELIVERY

**Organization**: Virtual Learning

**Schedule**: FULL\_TIME

**Req ID**: 9705