Cib Operations

3 weeks ago

Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

Equities, Fixed Income, Repo & Mutual Funds
- IBOR (Investment Book of Records) Management & Reconciliation
- OTC & ETD Derivatives & CFDs
- Cash Processing, FX & Money Markets
- Market Claims Investigations, Overdraft Reporting
- Cash Management & Reconciliation

**Key responsibilities of the role**:

- Management of all incoming and outgoing client queries across a varied range of products (as above).
- Partner with operational teams to ensure that all client SLAs are met.
- Perform daily oversight checks on key tasks and act as escalation for processing hubs.
- Contribute to / attend regular client meetings.
- Perform trend analysis to identify opportunities for process improvement and enhanced control.
- Produce key client reporting requirements against SLA's and client expectations.
- MI Collation, Incident Reporting and Client Operational Review deliveries.
- Building strong working relationships with JPM internal teams and external third parties.
- Liaise with external third parties daily - brokers, custodians, transfer agents and vendors.
- Attendance and participation in forums hosted and run by third parties.
- Monitoring market change and developments
- Developing client relationships to understand their fund structure trading behaviour and strategies
- Involvement in new fund and product launches.
- Involvement in driving projects designed to enhance and improve existing processes and systems.

**Desired Key Skills/Experience Requirements**:

- Experience and product knowledge of Equities, Fixed Income, Repo, Cash Markets, FX or Derivatives
- Understanding of Fund accounting, IBOR and NAV generation for investment funds
- Established client service and relationship building skills
- Experience in developing partnership with diverse groups, both internally and externally.
- Strong ability to deliver against KPI's and client SLA's.
- Flexible, organized attitude towards work with the ability to prioritize workloads while working under pressure to manage changing and competing demands.
- Ability to challenge and influence existing processes and controls.
- Attention to detail alongside with strong analytical and problem-solving skills.
- Self-motivated character, willing to take responsibility of issues and resolution.
- Strong Microsoft Knowledge essential - Primarily Excel, Outlook, PowerPoint & Word.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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